Skillfully manage listings, inventory, orders, and customer service on prominent platforms like Back Market, Walmart, and Rebello.
Ensure seamless fulfillment processes by coordinating with relevant teams to maintain operational efficiency.
Swiftly address and resolve any customer service issues, consistently upholding high levels of customer satisfaction.
Implement strategic initiatives aimed at optimizing listings and enhancing overall marketplace performance.
Uphold professionalism and commitment to excellence in every facet of online marketplace management.

Spearheaded strategic initiatives on Amazon JP and Amazon SG, focusing on drop- shipping, product research, competitor analysis, pricing, and supplier relations.
Oversaw operations on Amazon UK and eBay UK, extracting data from supplier websites, editing images, and optimizing listings.
Specialized in Etsy, optimizing listings and crafting compelling product descriptions.
Successfully resolved pricing and inventory challenges.
Provided exceptional services and managed custom orders

Streamlining customer orders on our website, collaborating with design and production teams for enhanced sales.
Expertly managing shipping logistics with effective communication for label generation.
Implementing a streamlined website return process, overseeing logistics and restocking.
Promptly addressing customer inquiries online, prioritizing high satisfaction for increased sales and loyalty.

Responsibilities:

Prepare and process requisitions with top online platforms (Amazon, Sears, eBay and Wal-Mart).
Resolve vendor or contractor grievances and claims against suppliers.
Comparing cost of different vendors and their supplies of their goods.
Coordinating with top logistics companies in USA and maintain tracking records of packages.
Collaborating with customer services to reduce customer grievances and reviews.
Purchasing and maintaining a smooth process flow between vendors and suppliers.
Prepare reports regarding market conditions and merchandise costs.
Maintain records of goods ordered and received.
Places an order on website as per the customer requested via phone, email or chat services.
Provide satisfactory services and assist with the extra customize orders accordingly. 

Responsibilities:

Create all orders on E-Platform and prepare all purchase/work orders and delivery challans.
Collaborated directly with production, quality, and technical teams to continuously improve processes.
Created production schedules by considering deadlines for customer orders.
Established and updated production schedules to meet changing demands and maintained work environments safe and efficient at all times.
Achieved goals for on-time delivery and line-fill with accuracy while encouraging maximum productivity.
Worked with carriers resolving distribution and receiving issues, identified problems with processes, and found viable solutions.
Create and update Pre Production Sample.
Manage Basic inventory flow and control such as shipping and receiving of paper and printing accessories.
Physical audit of Paper and Printing material.
Supervise Barcode and label thermal printing.

Responsibilities:

Coordinated and executed the Goods Receipt Note (GRN) process, ensuring accurate documentation of received goods and materials.
Managed the Transfer Order (T.O) process, overseeing the efficient transfer of stock between different locations within the organization.
Conducted regular audits of inventory data to ensure data accuracy and integrity.