خلاصہ

Responsibilities
Provide assurance on Roaming and Fixed Voice revenue streams by executing daily and
monthly
controls.
Execute bi-monthly validations of Revenues and Costs in the Roaming domain
Execute monthly validations of partner invoices in the Roaming Domain
Execute controls to mitigate risk of frauds in wholesale services
Track and address customer complaints on the preventive measures taken to curb frauds
Provide daily, weekly and monthly visibility on assurance and the outcomes to the management
Work on ad hoc project and assignment as and when required by the management.

تجربہ

کمپنی کا لوگو
Academic General Manager
Your Cloud Campus
مارچ ۲۰۲۱ - موجودہ | Rawalpindi, Pakistan

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کمپنی کا لوگو
Specialist Roaming , Corporate Voice and Margin Assurance (Mat cover)
JAZZ
اگست ۲۰۲۰ - فروری ۲۰۲۱ | Islamabad, Pakistan

Responsibilities
Provide assurance on Roaming and Fixed Voice revenue streams by executing daily and
monthly
controls.
Execute bi-monthly validations of Revenues and Costs in the Roaming domain
Execute monthly validations of partner invoices in the Roaming Domain
Execute controls to mitigate risk of frauds in wholesale services
Track and address customer complaints on the preventive measures taken to curb frauds
Provide daily, weekly and monthly visibility on assurance and the outcomes to the management
Work on ad hoc project and assignment as and when required by the management.

کمپنی کا لوگو
Service Assurance Executive
Singapore Telecom
دسمبر ۲۰۱۳ - جنوری ۲۰۲۰ | Kuala Lumpur, Malaysia


Customer oriented Technical Support with more than 6 years of experience in handling multiple projects in the service assurance domain right from quality training to operations division. Possess a knack of applying analytical and problem-solving skills to meet clients̢۪ varied demands within strict deadlines. Ensures completion of identified goals within given SLA timeframe. To assist customers via Voice, Email and Live chat platforms.

کمپنی کا لوگو
Lecturer Telecom
Swedish Institute Of Technology
اگست ۲۰۱۰ - اکتوبر ۲۰۱۳ | Rawalpindi, Pakistan

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تعلیم

Allama Iqbal Open Univeristy
بیچلرز, بیچلرز ان سائنس, BE IN TELECOM‎
Telecommunications
درجہ B+
2008
TF institute of technology
ڈپلوما, Diploma Of Associate Engineering in Telecom‎
Telecommunications
نامکمل
2003

پیشہ ورانہ مہارتیں

متوسط Administration Knowledge
ماہر Customer Analysis
ماہر Customer Experience Management
ماہر Customer Interaction Management (CIM)
متوسط Live2Support
ماہر Motivation Skills
ماہر Persuasion Customer
ماہر Relationship Management
متوسط Student Administration
ماہر Student Engagement
ماہر Students Data Handling
ماہر Tbricklaying
ماہر TECEPYION=
متوسط Telemarketing Skills
ماہر Ticket Checking
ماہر الالتزام بخدمة العملاء

زبانیں

ماہر اردو
ماہر انگریزی

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