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خلاصہ
Worked on a multiple designations with same (Support) aptitude. Served as an Online and Onsite Corporate Support Officer also served as an IT Administrator and handled the whole network of the office in Lahore, Pakistan and now working as a Manager in a college in London, UK.
تجربہ
Customer Services Quality Manager
•Working as a Manager QA since September 2016 having a bunch of people to manage the Quality Of the project for emails support as well as liveops calls.
•Managing the team KPIs and alloted SLAs.
•Getting the work done by the team in a timely and efficient manner.
•Ensuring to comply with the company policies at all times.
•Ensuring that the production team is following the project instructions by giving them the regular feedbacks.
•Adherence to standard operating procedures, company policies and guidelines.
Contracts & Technical Support Team Member
I have been working in contracts team of the project "epay".
Manager
Corporate Support Officer
IT Sales Executive
