OPERATIONS SUPERVISOR
Responsible for creating and supporting a great place to work environment by observing and coaching employees on proper job-related behaviors (JRBs) and providing timely feedback to in academy students on necessary action plans.

Key Accomplishments:

·      Responsible for productivity reporting, staffing, customer service, daily staff meetings, payroll, and training

·      Kept overtime expenses significantly under budget while maintaining objectives.

·      Trained, coached and disciplined my team to ensure their compliance with all company policies

Manage a high performing team, prioritise and schedule workload to achieve department objectives, focus on raising standards of operations, and client service. Deliver a high level of business support to the senior team. Implement robust administrative operations and procedures, organise filing systems, monitor stock, and order supplies. Motivate and encourage staff to ensure professional growth, productivity, and compliance with all policies and standards. Control all aspects of people management including appraisals and grievances, monitor performance management. Lead numerous projects. Enforce security, health, and safety requirements.

Responsible for development and implementation of operating procedures and continuous improvement programs. Engages operations personnel to ensure successful program adoption and sustainability of SQF, GMP's protocols. Part of a management team to successfully pass the SQF 2 audit for Global Food Safety.
Key Accomplishments
Conducted in house audits safety, food safety, good housekeeping, GMP's and Company policy. Scheduling.
Maintained tight production schedules and reduced overtime by 95. Built 24/7 work schedules with a minimum work week of 42 hours per employee.
Supported management in review, approval and tracking of corrective actions. Coordinated production resources with other members of the manufacturing team on a daily basis.
Trained and mentored newly hired production supervisors.

Contributed to the performance of the team, welcomed customers and assisted with purchases, utilised internal systems to review product information and availability. Drove sales at every opportunity, while simultaneously offering outstanding levels of customer service. Provided advice and education on laptops and products, processed and reconciled cash and card transactions. Maintained and communicated an accurate record of stock, replenished and merchandised goods to attract purchases. Generated and tracked invoices through to payment. Adhered to health and safety, and security practices at all times.

Overseeing and coordinating the day to day running of projects by assisting project managers and senior managers. Also involved in the development, updating and monitoring of business and action plans.