·  Maintain management guidelines by preparing, updating, and recommending HR policies and procedures.
·  Complete HR operational requirements by recruiting, selecting, orienting, and training employees.
·  Ensure planning, monitoring and appraisal of employee work. Managing employees’ profiles on zoho people and CRM. Maintaining employees related expense on Zoho expense CRM                                                                                                                          
·  Managing the recruitment and selection process
·  Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
·  Bridging management and employee relations by addressing demands, grievances or other issues
·  Maintaining a smooth onboarding process.
·  Handling workplace investigations, disciplinary and termination procedures.
·  Use data and analysis to solve real-world HR problems
·  Structure competitive benefits packages, and measure their success
·  Maintaining employee and workplace privacy.
·  Ensuring employees to work as team
·  Implement strategic organizational change to increase productivity and employee satisfaction
·  Training, counseling and coaching staff.
·  Resolving conflicts through positive and professional mediation.
·  Carrying out necessary administrative duties.
·  Conducting performance and salary reviews. Creating clear and concise reports.
·  Giving helpful and engaging presentations.

• Assisted in Recruitment & Selection process.
• Prepare day to day reports on all on-going recruitment initiatives.
• Maintain a positive work environment by resolving all day-to-day HR issues.
• Closely working with Marketing manager in making marketing and business development strategies
• Collaboration and correspondence to universities and students recruitment agents for admission and business relationship
• Arranging lectures Education Expos, seminars and interview session for the student recruitment.
• General support to Director with the ability to draft letters to customers and clients.
• Seminars and lectures to students on study options and career counselling.

• Execution of HR functions for all employees of the branch which include activities such as Hiring, Performance Management, Employee Relations, Training & Development, Welfare activities, Legal Compliance etc.
• Prepare detailed induction/orientation plan in consultation of directors and developing the induction programs for the new recruit.
• Identifying the training needs, developing training programs to ensure constant learning and development of employees.
• Maintaining good internal communication within the company.
• Developing and implementing disciplinary policies
• Maintain established departmental rules and regulations.
• Writing official correspondence, reports and related material.
• Student recruitment for overseas universities, student counselling, making visa cases, and interview sessions.
• Arranging nationwide Education Expos, seminars and interview session for the student recruitment.
• General support to Director with the ability to draft letters to customers and clients.

• Responsible for fully analyzing and resolving customer enquiries within the area of responsibility to the customer’s satisfaction.
• Meeting the customers expectation In terms of efficiency, accuracy, timeliness and professionalism of response either fact to face or on the telephone.
• To ensure that the daily transaction comply with company policy, regulatory, and other requirements
• Ensure that transaction supporting documentations is retained and available when requested
• Responsible for new team member’s training. Setting goals, monitor performance and provide feedback on a regular basis
• Responsible for providing a fast and efficient customer support services, assistance in sales management and the day to day management of the office

• Assist in planning and carrying out all functions of the team as required
• Arranging seminars and education expo for the recruitment and counseling sessions
• Training and Induction to new recruits
• International correspondence with overseas universities
• Student recruitment for overseas universities, student counselling, making visa cases, and interview sessions

• Analysis of social, political, marketing or any current issues and writing a research report to dispatch for weekly press release. These analytical reports are also uploaded on Gallup international’s web site on weekly basis.
• Data Analysis, report writing and formulating the questionnaire for field research.
• Research interviews