Supervised a team of 37 team members along with establishing work procedures and process that support company and departmental standards, procedures, and strategic directives, managing talent through coordinating and facilitating training and identifying development needs, providing statistical and performance feedback, coaching and administered performance reviews for skill improvement, amalgamation with HR for screening, interviews and hiring candidates on requirements, building partnership and work collaboratively with internal and external resources.

Manage two district team members.
Did TNA for all polio eradication organization on behalf of UNICEF
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Monitored and evaluate the inbound and outbound calls and give feedbacks to agents to coach them on CSE skills.
• Took initiatives for improving the quality of the center.
• Prepared task reports on weekly and monthly basis.
• Addressed the concerns and updated the teams in bi-weekly meetings and conducted refresher trainings.
• Kept regular checks on reports, back and forth emails, Random calls in order to ensure compliance.
Provide the highest level of customer service and Responsiveness to business customer.
Action customer enquiries, investigate, complaints, contact other departments for rectifications
Provide support for daily transaction monitoring for compliance and cross sell purposes.
Client Coordination
Calibration Facilitation
Calls Listening Sessions
Providing feedbacks to the low performers
Health Checks on new Processes
Process Compliance of existing processes
Reporting
Regular follow ups for improvement of quality

Answered queries and handled complaints related to the product by providing customer support to inbound and outbound callers.
• Escalated issues and concerns to the relevant department and followed up on them.
•Maintained all operational KPI (Key Performance Indicator) set by the management.
•Kept the team motivated through team building and leadership skills.

Answer all customer queries regarding health and safety courses, admissions, exams and certifications. 
Social media marketing. 
Inbound and outbound calls to the potential customers.

Export daily report of "Not responding" vehicles and contact with the client in order to confirm the reason.
Reports daily to the client regarding NR vehicle with the remarks.
Manage the other related departments technical and also available the technician ASAP.
Assign the technician of all new tracker installations.

Provide the highest level of customer service and Responsiveness to business customer.
Action customer enquiries, investigate, complaints, contact other departments for rectifications
Provide support for daily transaction monitoring for compliance and cross sell purposes.
Client Coordination
Calibration Facilitation
Calls Listening Sessions
Providing feedbacks to the low performers
Health Checks on new Processes
Process Compliance of existing processes
Reporting
Regular follow ups for improvement of quality

Answered queries and handled complaints related to the product by providing customer support inbound callers. 
• Escalated issues and concerns to the relevant department and followed up on them.

Enter all data of new wireless connections in the online data base CRM (Customer Relation Form).
Complete the target within a same day.
Share the daily dashboard to the supervisor.
Additionally on behalf of company do calls to the potential customers and deliver as well at customer doorstep in order to earn commission.

Visit door to door to sales the home usage items. 
Meet all the given targets within a day.