Part of the team that monitors and controls HAUD’s SaaS on 24/7/365 basis
 Collect data for analysis from system and/or directly from the designated data-sources
 Generate the requested external and internal reports
 Handle and analyse data in multiple languages
 Provide 1st-line Technical Support to clients. This includes Interaction with clients and
stakeholders to respond to enquiries and target first-line issue resolution
 Liaise internally with the commercial and technical departments and solution vendors on
behalf of the clients
 Carry out market research and collection of data
 Perform initial analysis and technical troubleshooting for client reported issues.

- establishing the networking environment by designing system configuration, directing system installation, defining, documenting
and enforcing system standards.
- The design and implementation of new solutions and improving resilience of the current environment.
- maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling
upgrades and collaborating with network architects on network optimization.
- undertaking data network fault investigations in local and wide area environments, using information from multiple sources.
securing network systems by establishing and enforcing policies, and defining and monitoring access.
- The support and administration of firewall environments in line with IT security policy.
updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal
networks and participating in professional organisations.
- Reporting network operational status by gathering and prioritizing information and managing projects.
- Upgrading data network equipment to the latest stable firmware releases.
- The configuration of routing and switching equipment.
- The configuration of hosted IP voice services.
- The basic configuration of firewalls.
- Remote support of on-site engineers and end users/customers during installation.
- Remote troubleshooting and fault finding if issues occur upon initial installation.
- Capacity management and audit of IP addressing and hosted devices within data centers.
- Liaising with project management teams, third-line engineers and service desk engineers on a regular basis.
- Speaking with customers via email and phone for initial requirement capture.

- Troubleshoot and test TVs and appliances to identify problems.
- Diagnose and repair products using schematics.
- Accurately record product, client and entitlement data for the work order.
- Research and order parts needed for repairs.
- Maintain company-owned, laptop, cell phone, test equipment, parts and tools.
- Communicate with customers to verify and arrange routes.
- Provide customers with education solutions. Instruct customers on operation and maintenance of their products.
- Complete administrative duties including ordering parts, scheduling and communicating with dispatch.

-customer relationship management
-Maintains High standard
- Sales and Orders

Operating Database system
Troubleshooting /exchange
Face to Face Customer interaction