Designing and implementing business operations, strategies, plans and procedures
            Automating company's functions and procedures using the latest tools and technologies (FlowLu, Agiled, Nifty, HR Partner)
            Establishing policies that promote company culture and vision
            Overseeing daily operations of the company and the work of executives (IT, HR, Marketing, Sales, Finance etc.)
            Resolving a variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
            Outlining, defining and initiating a project and getting involved in every phase of the life cycle gathering all the key requirements in the project from Design, Analysis, Development, Testing and Deployment of the solution in the CRM
            Establishing a true Project Management environment so that multiple projects can be overseed
            Setting comprehensive goals for performance and growth
            Configuring and troubleshooting IT systems, software and online platforms
            Analysing company's needs and requirements for hiring new staff, systems, software and applications, and advised to adopt new developments. Diagnosing system problems, inefficiencies and weaknesses
            Works with project team members including writing functional specifications, design documentation, coding, unit testing, debugging, integration, performance tuning, and maintenance of assigned software modules
            Leading employees to encourage maximum performance and dedication
            Assuring that activities are performed within the parameters of applicable laws, codes, and regulations. E.g. doing quality checking/verifying of websites, applications and business documents that are developed/prepared as a service, and shared with respective clients
            Assisting CEO in business ventures. Writing and submitting reports to the CEO in all matters of importance
            Managing relationships with partners/vendors and customers
            Helping the CEO in developing an employee-oriented company culture that emphasises quality, continuous improvements, key employee retention and development, and high performance
            Overseeing employees using a performance management and development process that helps in encouraging employee contribution and includes goal setting, feedback, and performance development planning
            Planning timelines for completion of projects and monitoring the success
            Designing and conducting training for staff which help in performing their task effectively without facing any hassle and barriers during their work. Creating training help material
            Holding meetings with staff. Participating in weekly staff meetings
            Implementing document control policies and documentation templates
            Remaining up to date with advances in technology and industry trends. Providing advice on technology best practices. Analysing and evaluating standards of component products
            Collaborating with the team to ensure their familiarity with the latest technology and providing them guidance and training accordingly

      Managing the overall operational, budgetary, and financial responsibilities and activities of the department
      Planning and implementing systems that perform the work and fulfil the mission and the goals of the department efficiently and effectively
      Planning, evaluating and improving the efficiency of business processes and procedures to enhance speed, quality, efficiency and output
      Managing 30 in-house and 60 remote staff members
      Planning and allocating resources to effectively staff and accomplished the work to meet departmental productivity and quality goals
      Helping the HR department in staff recruitment
      Designing and conducting training for both in-house and field staff
      Monitoring daily staff performance and generating weekly performance reports of staff and sharing with Executive Director
      Attending meetings with donors and stakeholders
      Monitoring staff and overall management and IT systems performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
      Managing Data Processing jobs such as end-of-day processing, full system backups, new account set-up and running miscellaneous reports and queries using CS Pro and MS Excel
      Verifying double-entered data and correcting errors on both sides i.e. home office data and field data
      Creating application help manuals, documents, memos, correspondence notes, letters and department policies
      Troubleshooting problems related to computer operations or data processing results
      Deploying and maintaining the enterprise-level network, systems, security and data backup solutions. Troubleshooting problems relating to Computer Operations, Internet, Network Connectivity and Data Processing applications
      Troubleshooting and maintenance of the network, application servers, systems, software and hardware
      Resolving issues that occurred in field editors’ data entry applications remotely
      Determining what the organization needs in a network and computer system before it is set up and installing all network hardware and software and making needed upgrades and repairs
      Analyzing equipment performance records to determine the need for repair or replacement
      Receiving Clusters from Office Editors and assigning to DEOs. Scheduling and monitoring data processing tasks to meet deadlines
      Generating lists for the process of Secondary Editing. Modifying data to correct information in the data file of the Secondary Edition
      Participating as a co-author of the report “Demographic and Health Survey (2017-18)”, and peer-reviewed the chapters of other authors
      Saving Final Raw Data after editing, producing a listing with the data processing status (report) and running field check tables to control the fieldwork operation
Helping the administration department in procuring IT equipment i.e. making IT equipment specifications for tender, coordinating with vendors etc.

Implementation and Installation of Network and Security Infrastructure including Routers, Switches (Cisco) and Firewall
Configuration of Cisco Routers and Cisco L2/L3 Switches and managing and creation of VLANS
Installation of LAN/WAN and establishing connectivity between systems
Installation and configuration of Windows Server 2012 R2 on IBM x3650 M4 series servers
Deployment and Configuration of Active Directory, Security Policies, Drive Quotas, Failover Clusters, DHCP and DNS
Installation and configuration of IBM System Storage TS3100 and TS3200 Tape Library and IBM Storewize V3700 Storage Area Network (SAN)
Installation of Windows 10 Professional, software on client machines and joined into domain
Provided training and technical support for staff members of client organization with varying levels and knowledge of system and network administration
Project Documentation

Teaching the course “Introduction to Computer Skills”. Main topics include:
Gaining knowledge about Computer Hardware and Software components
learning how to install Microsoft (MS) Windows 8.1, 10 and Office 2013 software packages
Create, managing and editing important official documents using MS Word
Making, managing and editing spreadsheets for financial data using MS Excel
Getting the presentations ready using MS Power Point
Understand internet and its components and web browser basics
Learning efficient internet surfing for various purposes
Sending and receiving e-mails securely and creating complex passwords
Configuring email account in MS Outlook 2013, an email client software

RESPONSIBILITIES:
Capacity Building of ASP-AiD’s client organizations
Providing support in development of IT Policies and Procedures Manuals
Performing IT needs/requirements analysis of organizations
Delivering online training in the field of IT to Civil Society Organizations all over the Pakistan through online IT Courses and Webinars
Software Development
ASP-AiD’s jobs portal i.e. www.asp-aid.org/jobs
Database of Civil Society Organizations


Software Quality Assurance
The following tasks has been performed on Open ERP, an Enterprise Resource Planning for CSOs and program website www.asp-aid.org
Developed, reviewed and published standards, policies and procedures for all functions involved with or related to the quality and testing of software
Confirmed the continued quality of software by running systematic tests at random intervals to confirm there are no bugs or security violations
Arranged meetings with staff to involve them in good and bad scenario testing
Reported errors and bugs and suggested solutions to developer
Performed both White Box and Black Box testing
System Administration and Networking
Managing and maintaining the Open ERP system
Ensure that systems are fully functional and up to date at the Server and Workstation Level
Provide onsite support and maintenance of applications, troubleshooting
Install upgrades, and perform required back-ups in Islamabad office and as per requirements in regional offices
Ensure that new plans are made to upgrade and improve the performance of the available IT infrastructure. The Senior IT Administrator shall conduct an IT audit of:
Practices and Procedures
Software (Operating Systems and Applications)
Hardware
General controls (e.g. organizational controls, input / output controls, processing controls, access controls) and security processes and procedures
Provide IT support to Regional Offices on telephone and if required on site
Advise on

Responsibilities:
Networking and System Administration
Administration of FIRMS databases
Managing and maintaining Local and Wide Area Network
Installation of OS, applications and drivers in computer systems
Processing systems security warnings/threats and updating antivirus software
Configuration of printers and scanners
Checking system logs and generating email accounts for users
Testing routers, switches, fiber optics cable and other network equipments
Configuration of Voice over IP telephones
Diagnosing and reporting hardware complaints
Handling live video conference
Troubleshooting any other reported problem
Maintenance of IT inventory records and managing its proper documented issuance

Software Quality Assurance
Coordination with Program section and subcontractor for development of “Tour Swat” web portal URL: www.tourswat.com
Day to day inspection of website functions
Notify errors and bugs to developer
Reviewed and resolved software quality control problems/concerns with management
Arranged meetings with other staff to assure functionality of website functions
Performed both White and Black Box testing

Responsibilities:
Collect contents for publishing on WWW for the website of the Program
Host and maintain the World Wide Websites of the Program
Maintain Local Area Network
Maintain databases of the Program
Assist in developing guidelines for maintenance of databases and website
Provide technical assistance to Provincial Program offices on IT issues
Perform any other IT related duties as assigned

Teaching and practically training the students in I.T subjects i.e. Networking, Oracle, MS Access, HTML, Java Script, Flash & Dream Weaver.

Responsibilities:
Network maintenance
Configuring emails
Performing hardware and software troubleshooting
Sharing files and printer etc.