Provide daily technical support for PCs, printers, and network issues.. Diagnose and resolve network problems, including Wi-Fi connectivity/Ethernet cables and peripheral devices.. Assist with setup and maintenance of office equipment and IT infrastructure.. Support colleagues with Microsoft 365 applications (Word, Excel, PowerPoint, Outlook).. Monitor IT assets and maintain accurate tracking of hardware and equipment.. Collaborate with the IT team to train colleagues on technology tools and best practices.. Assist with basic network administration tasks.. Escalate unresolved issues to senior staff or vendors as needed. Troubleshooting Network issues. Congratulations of network switches and Routers. Troubleshooting Software and Hardware issues and resolve the issue. Ticket and E-mail close timely.. Report Daily through E-mail to the Manager.. Configure User profile and Outlook. Give permissions to user through Firewall according to Category of user department.. CCTV troubleshooting, DVR , Playback and Live on Mobile . Troubleshooting Attendance device and Configuration.. Maintaining Computer system and networks. Keep records of IT equipment's and report faulty equipment to the Manager.. Set-up system for meetings and ensure that internet, camera, headphone and all software are working well .Manage all IT accessories

In Role as Network Engineer in telecom Company Kashmir broadband kotli AJK Pakistan.i got very well experience about in my field networking. i did practical work about .Company Introduction.Company Offerings.Corporate Culture .Processes and procedures.Attending webinars and online training's .National Broadband Policy overview.Hands on experience with company portals.Site(s) Visit.Field Ops. , Intro to Troubleshooting.Intro to and worked on ERP, CRM Radius .Billing System.Introduction to data networks (theory).Link simulation and design, Forward engineering (HLD, LLD).Network Documentation, Change management.Network monitoring performance,link up/down or any other issues .Topology Design, Link Quality, Capacity testing .Hands on wired and wireless networks.Basic network topology design L2/ L3 and loopholes.Troubleshooting in detailed.Intro to cyber-security standards/ ISO & PCI.Site(s) Visit (In-detail).Installing and configuration of new site( Frequency adjustment, low interface, site direction Till up/ Till down according to station site etc).PTA CTDISR compliance.Network Security policy draft.Hands on NMS/ and syslog systems.