• Handle customer complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution keep records of customer interactions, process customer accounts and the file documents.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationship and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools.
• Follow communication procedures, guidelines and policies.
• Keep eyes of transactions and ensure and STR to the Line Manager in case of need.
• Handle cash related transactions which include cash receipts, payments exchange of denominations, cash sorting, clearing/collection transactions including acceptance of outward cheques and inward as per bank’s policies and procedures with approved TATs.
• Provide accurate and efficient services to customers with in appropriate turnaround time.
• Ensuring transactions are complete and recorded with proper verifications of documents and supporting documents from supervisor.
• Coordinate with auditors/inspection teams to monitor cash as and when required.
• Any other job related task assigned by Branch Manager/Ops Manager.

Main Accountabilities:
• Manage all operations of the branch in Wallsoft software

• Responsible of dealing remittance clients upto their satisfaction.

• Posting all accounts related vouchers in wall soft software and EDCS i.e. Bank payment, Bank Rec, Cash Rec, Double entry vouchers, STR, CTR etc.

• Responsible for all records/ Transactions from audit/compliance point of view.

• Responsible for A/Cs and Bank Reconciliation. And report timely to Head Office in self explanatory manner.

• Responsible for AML/KYC matters where applicable.

• Daily checking for all reports of FCY& PKR at day end for having same balance.

• Daily checking of physical Funds denomination wise as per wall soft reports & sign and stamp the reports for branch records.

• Checking the bill transantions, voucher records on weekly basis and completing missing bills and other voucher records accordingly.

• Responsible for all the record keeping, supporting bills and filling of the branch records.

• Facilitate the Audit Staff (Internal and External) and arrangements of required documents.

• Resolution of Audit observation in prescribed time period.

• Ensure presence of armed security guards before and while the cash is moved from/To Bank and inter branch cash movements.

• Major responsibility for maintaining financial, accounting, administrative services to meet legislative requirements and support organization operations.
• Administer and Monitor the financial system in order to ensure that company financial operations are maintained in an accurate and timely manner.
• Implement financial policies and procedures approved by higher management.
• Maintaining and Preparing bank Reconciliations.
• Establish and maintain cash controls, Monitor cash reserves and fund transfer.
• Process supplier invoices, establish and maintain supplier accounts.
• Ensure transactions are properly allocated & recorded into computerized accounting system.
• Acting as an external auditor Coordinator.
• Maintain the accounts payable and accounts receivable system in order to ensure complete and accurate records of Cash and Bank.
• Prepare and reconcile accounts payable and accounts receivable statements.
• Prepare journal summaries.
• Prepare monthly Sales Tax Return and duly Audit with support.
• Reconcile Motor Vehicles Insurance and government services transactions.
• Administer the monthly Payroll and Overtime in order to ensure that employees are paid in an accurate and timely manner.
• Analysis of financial data sourced from financial statements and supporting schedules for Tax Working purpose.
• Supervise and maintain Import & Export documents.
• Supervise and maintain Tally 9.0