DataCheck Limited (Pakistan Premiere Credit Bureau) Karachi, PakistanManages a high volume of inquiries from financial institutions and banks, providing expertguidance on credit reporting and dispute resolution.Facilitates resolution of credit disputes by coordinating with multiple departments and ensuringaccurate and timely updates.Train and mentored new team members, enhancing overall team performance and customerservice standards.Developed and implemented processes to improve efficiency and accuracy in handling customerissues and credit reports.Supervise DMS (Dispute management system) complaints received from individual(s) andprovide resolution according to State bank of Pakistan regulations.Maintain up-to-date knowledge of industry regul ations and compliance requirements, ensuringadherence to legal standards.

  #OperationsManagement  #LeadershipSkills  #TeamManagement  #ProcessImprovement  #ProjectManagement
Perform and Supervise application UATs based on business requirements and user needs beforegoing live work with IT team with close liaison and provide relevant observations & feedback.
Raised new requirements based on business requirements using change management.
Prepare MIS reports for the Managing Director that include business performance on daily,weekly
and monthly reports.Participate as a trainer & Prepare presentations for clients (MFI & MFB), in PakistanMicrofinanceNetwork Projects about the effectiveness of credit bureaus.Correspondence with the State Bank of Pakistan CBD department as a point of contact.Responsible for monthly and quarterly reporting to SBP as per Annexure -A for credit bureaureporting.Customer Services OfficerCustomer Services Officer - 2006

Lead and develop a team, ensuring alignment with organizational objective
Prepare and institutions daily and weekly performance and status reports
Manage recovery operations and troubleshoot issues.
Prepare and submit reports in compliance with SBP regulations
Facilitate the onboarding process for new members
Offer comprehensive support to internal teams and departments
Develop and deliver training programs for staff and stakeholders
Handle and resolve complaints related to Dispute Management Systems
Ensure accuracy and integrity of data across systems
Manage the integration of various systems to ensure seamless operation
Provide and manage UAT (User Acceptance Testing) credentials and support
Resolve customer inquiries and issues efficiently
Incident Management reporting to compliance
Oversee and support web service operations, ensuring stability and performance
Incident Management reporting to compliance
Prepare and institutions daily and weekly performance and status reports
Manage recovery operations and troubleshoot issues.
Prepare and submit reports in compliance with SBP regulations
Facilitate the onboarding process for new members
Offer comprehensive support to internal teams and departments
Develop and deliver training programs for staff and stakeholders
Handle and resolve complaints related to Dispute Management Systems
Ensure accuracy and integrity of data across systems
Manage the integration of various systems to ensure seamless operation