IT Manager (ICT Department)
Cloud /Data Center /Servers
·         Managed a transformation of current on-premises services to AWS cloud including the
infrastructure and networking design, selection of Platform-as-a-Service offerings, providing
integration to Software-as-a-Service offerings.
·         Oversee AD services, server deployments, and security. Administer webmail server data and examine network traffic and bandwidth usage on per user/application basis and status of different applications.
·         Skillfully examine networks and resolve all issues of servers to modify system's performance while ensuring security and availability to specific users.
·         Exercise hands-on approach to retain network servers such as file servers, DNS server, Domain Controllers, intrusion detection systems, DB Servers, DHCP server, and WSUS.
·         Design, implement, and examine automatic backup system for all critical data, including documents, emails, databases while using windows backup utility and Acronis Enterprise server.
·         Managed AWS hybrid cloud infrastructure of the organization.
·         Implemented Cloud Solutions using various AWS services including EC2, VPC, S3, Glacier, EFS, Directory Services, Ops Works, Elastic Beanstalk, and RDS, etc.
·         Managed and configured secure cloud VPC using private and public networks through subnets
in AWS included security groups, network ACLs, Internet Gateways, and Elastic IPs to ensure
a safe area for the organization in AWS public cloud.
·         Managed AWS Route 53 for configuring the High-Availability and Disaster recovery to make
the environment up and running in case of any unexpected disaster.
·         Managed IAM service to grant roles, permissions, and resources to users.
·         Provide the framework for the collaboration of multiple in-house and vendor development teams. • Focused on high-availability, fault tolerance, and auto-scaling using AWS best practices.
·         Manage Microsoft Azure and Microsoft Teams services and Office 365 services management and administration
Hardware/Software
Oversee servers, desktop computers, printers, routers, switches, firewalls, personal digital assistants, smartphones, software deployment, security updates, patches, backups, and backup’s drives. Successfully install, support, and retain LANs, WANs, network segments, hardware, software, internet, and intranet systems while following network and system requirements.
·         Assure network connectivity by maintaining LAN/WAN infrastructure and other IT equipment, such as smart boards, projectors, laptops, desktop and printers while following technical requirements.
·         Managing Cloud base learning platform like FieldWorks, ActiveLearn, HUBMis ,HR payroll and Staff attendance system (TIS)etc .
·         Managing Cloud base Application like HUBMIS ,HR payroll and Staff attendance system (TIS) and organization Admin Portal.
Projects, Exams, Training and School Events support
·         Play an integral role in directing training and online exam for all key stage from Durham University
·         UK, ICDL Asia and GL Assessments UK.
·         Provide technical solutions to the management on various school events.
·         Help management in formatting, printing, and presenting internal exam reports to examination and admin departments.
·         Lead IPC and active learn online database of students as well as offer training and solutions to teachers for using Interactive Educational Apps.
·         Develop short and long-term IT project plans, monitor and track project performance.
·          Perform risk management techniques to minimize project risks.
·          Create and maintain comprehensive project documentation.
End User Support
·         Manage Support staff team to troubleshooting client's issues of software, hardware, operating systems and network communications.
·          Examine and record troubleshooting task assign to the network support staff.
·         Identify user needs and retain network facilities.
Security Department Support
·         Formulate and retain technical information, PABX, and communication system in an efficient manner.
·         Ensure excellent security by maintaining CCTV cameras, Recoding Devices, walk through gates and searching equipment and installing new hardware as per the security requirement need.

Strategically positioned as a Resident Manager and ensured seamless network operations by installing, configuring, and upholding firewall, web servers, email server, domain controllers, print server, printers, network switches, wireless access points, and other devices connected to network. Examined network traffic and bandwidth usage on per user/application basis & status of various applications, network devices & communication links regularly using different network monitoring software. Supervise user support issues of over 200 nodes with 450 users and deliver report internet access for improper usage, such as disallowed websites and FTP access. Design and maintain automatic backup system for all critical data including documents, emails, databases while using windows backup utility and Acronis Enterprise server 2010.
LAN/Internet Access Troubleshooting and monitoring through GFI web monitor.
• Handled active directory users and exchange server e-mail boxes and retained all servers, computer systems, and devices with latest software patches, upgrades by using WSUS, and anti-virus definitions.
• Successfully organized computer hardware operating systems and applications, as well as installed desktop operating systems and applications by utilizing technical skills.
• Fixed and upgraded virus protection software on all machines, sustained local area network, and coordinated with members in order to examine and resolve issues in a timely manner.
• Implemented IT department’s policies, diagnosed desktop, application, networking and infrastructure issues, and utilized technical skills to create and deploy servers to increase corporate efficiency.