Deputed at Karachi Head Office & Mirpur Khas (Oil & Gas) Field


• Receive, log and track all calls from users related to problems and questions.
• Troubleshoot and resolve computer and Telephony related issues when contacted by clients.
• Windows installation & troubleshooting.(in domain based environment).
• Install new and/or update computer workstations, printers and peripherals, and client software.
• Test desktop computer configurations for incorporation into standards.
• Respond to user requests for hardware or software assistance and help troubleshoot and solve PC and Network problems.
• Complete move/add/change (MAC) requests.
• Inventory computer equipment and maintains computerized inventory system; orders and maintains computer supplies
• Read hardware and software documentation for the purpose of carrying out core assignments and assisting users with identifying or solving problems.
• Troubleshoot a wide range of client and network problems in addition to repairing personal computers, servers, and peripheral equipment.
• Perform regular maintenance functions to assure maximum performance and reliability.
• Perform software reloads and upgrades for desktop computer systems.
• Develop, enhance and maintain documentation for the Information Technology Division.
• Schedule vendor maintenance and repair activities.
• Assist in projects as assigned.