خلاصہ

I, Zeeshan Ahmed is a customer service professional with experience in resolving customer inquiries, empathizing with customers, and collaborating with teams to resolve complex issues. With a strong passion for delivering exceptional customer experiences, I have honed skills in

- Customer Service Representative at Ibex. Pakistan (Jan 2023 - Present)
- Resolved over 400 customer inquiries via chat, resulting in an 85 customer satisfaction rate
- Empathized with customers to understand their needs and provided tailored solutions
- Collaborated with teams to resolve complex issues and improve overall customer experience

Strengths

- Excellent customer service skills
- Strong communication and empathy skills
- Ability to work collaboratively in a team environment
- Passionate about delivering exceptional customer experiences

Areas of Expertise

- Customer Service
- Customer Support
- Communication
- Team Collaboration
- Problem-Solving

تجربہ

کمپنی کا لوگو
Customer Support Executive
ibex
ستمبر ۲۰۲۳ - نومبر ۲۰۲۳ | Karachi, Pakistan

As a csr

تعلیم

Govt Degree Boys College, KMC Nishtar Road
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), PRE ENGINEERING‎
Science
درجہ D
2019

پیشہ ورانہ مہارتیں

ماہر Call Support
ماہر Cash Collection
متوسط Cash Handling
ابتدائی Cash Registration
ابتدائی Commitment to Customer Service
ماہر Customer Care Representation
متوسط Customer Dealing 
ماہر Customer Service
ماہر Inbound Call Handling Skills
ابتدائی Team Mentoring

زبانیں

ابتدائی انگریزی