Oversee the daily operations of the existing credit control team
Manage debt recovery, which if a client has paid late or missed payments could involve stopping the supply of goods and services or undertaking legal action, at worst dealing with bankrupt businesses to negotiate recovery of funds.
Handle the collection of Finances and the resolution of account Queries, Raising Sales invoices and issuing Credit notes.
Builds and maintains close links with all customers, to ensure smooth running of accounts and encourage timely recovery of payments.
Developing a range of initiatives and projects and ensuring customer service levels are withheld throughout the team
Ensure that month end close timetable is achieved consistently
Manage escalated and unresolved issues through regular conference calls or meeting with Key Account customers like HORECA/Clubs/Cinemas/IMT’s/LMT’s/Airlines etc.
Liaise with clients to ensure that payments are collected within the appropriate timeframe in line with company policies and procedures
Act as an escalation point to resolve issues relating to the Credit Control processes e.g. Collections of overdue monies, resolution of referrals, and liaison with business units for timely response.
Monthly outstanding reporting to M.D. and Director

Working in SAP environment, using SAP SD/FI (Sale order Status, Empty order status, sale Register, Call standard Analyses of Sales) Module and FI Module (Billing Document from Sale, Post incoming Payments, Enter G/L Account Posting, Cash Settlement form, SD Settlement Checking, Display/change Line item, Clear customer accounts, Display Customer Balances, Customer turnover balance sheet).
Verification of Discount (hand to hand Discount in Rs., hand to hand discount in %, create freight, create discount for water amount condition) rates, reconciliation of Pre-billing and Post-billing reports
Maintain Customers’ Master data in SAP, maintain customer’s balances, stock Reconciliation
Credit controlling and aging of Key Account Customers
Assist to G.M. Finance and Head of Key Accounts by offering new suggestions, insights and resolving various issues while working as a team.
Properly manage the record of Credit Customers and Reconcile and streamline the data and on the basis of that negotiate with the customers for recovery purposes.
Making sure that the customer’s credit term must not exceed against the date that has been assigned to the customer and ensure that the payments being made on timely basis.
Generate Sales Tax Invoices/Federal Excise Invoice to the registered customers through SAP, prior to the proper reconciliation from SAP in order to eliminate any errors.
Facilitating the customers regarding the sales tax invoices, if there is any query.
Coordinating with the Customers and following up with them on the timely recovery of Credit based on the limits assigned to those Customers.
Monthly Outstanding Reporting to M.D. and Director.