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خلاصہ
Malika Miraj is a skilled professional with a diverse background in HR, business ownership, and debt collection. Currently serving as a Debit Collection Officer at NCRi Inc., she possesses extensive experience in recruitment, staff training, and evaluation. Her entrepreneurial spirit is evident through her successful clothing business, "Clothes by Rozy," which she has managed since July 2018. Malika holds a Bachelor's degree in Public Administration from BZU Multan and is proficient in MS Office and communication skills. With a proactive approach and a willingness to relocate, she brings valuable expertise to any organization. Additionally, she holds certifications in Safety Training and Communication & Interpersonal Skills. Malika is also engaged in freelance work, showcasing her versatility and commitment to continuous growth and development.
پراجیکٹس
تجربہ
DEBIT COLLECTION OFFICER
Contacting Debtors: Initiate contact with individuals or businesses who owe money, either through phone calls, emails, or letters.
Negotiating Payment Arrangements: Discuss payment options and negotiate payment plans with debtors to facilitate the repayment process.
Investigating Debts: Gather information about the debt, including the amount owed, the debtor's financial situation, and any relevant documentation.
Maintaining Records: Keep detailed records of all communications and transactions with debtors, including payment arrangements, promises to pay, and any disputes.
Compliance: Ensure compliance with relevant laws and regulations governing debt collection practices, such as the Fair Debt Collection Practices Act (FDCPA) in the United States.
Resolving Disputes: Handle disputes or complaints from debtors regarding the debt, working to find solutions that are acceptable to both parties.
Escalating Unpaid Debts: If necessary, escalate cases to legal or higher management for further action, such as initiating legal proceedings or recommending write-offs.
Customer Service: Provide courteous and professional customer service to debtors while still effectively pursuing debt repayment.
Meeting Targets: Meet or exceed collection targets set by the organization, which may involve collecting a certain amount of money within a specific timeframe.
Updating Systems: Ensure that internal systems and databases are accurately updated with the status of each debt and any relevant notes or communications.
Continuous Improvement: Stay updated on industry trends and best practices in debt collection to improve effectiveness and efficiency.
Communication with Creditors: Communicate with creditors or clients regarding the status of outstanding debts and any progress made in collection efforts.
Skip Tracing: Utilize skip tracing techniques to locate debtors who have moved or changed contact information.
Recruitment Officer
Talent Sourcing And Acquisition: Proven track record in sourcing and recruiting
Top – tier candidates across various role and levels through job portal, social media, networking, and creative sourcing techniques.
• Screening and Selection: Conducted comprehensive candidate screening, interviews andassessments to identify the most suitable candidates, aligning their skills and experience with the organization requirements.
• Recruitment Metrics Analysis: Utilized data analytics to track and analyze key recruitment metrics enabling data driven decision making and continuous improvement of recruitment strategies
HR Trainee
Talent development programs with organizational development department
Designed and executed targeted talent development program, including training workshop and skill building sessions, to enhance the capabilities and efficiency of employee’s teams.
• Cross functional collaboration:
Fostered collaboration and communication between HR Operations and other department insuring the alignment of goals and promoting cohesive working environment.
• Data Analytics and Reporting:
Leveraged data analytics to track the performing indicators (KPIs) with in the HR and Operation.
