Keep tracking outstanding debtsPlan course of action to recover owed moneyLocate and contact debtors Update account status and database regularlyComply with requirements when legal action is unavoidableHandle customers' questions or complaintsNegotiate payoff deadlines and payment plansBuild trust with debtors Identify gaps in the system and recommend solutions
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)Greet and welcome guestsAnswer questions and address complaintsAnswer all incoming calls and redirect them or keep messagesReceive letters, packages etc. and distribute themPrepare outgoing mail by drafting correspondence, securing parcels etc.Check, sort and forward emailsMonitor office supplies and place orders when necessaryKeep updated records and filesMonitor office expenses and costsTake up other duties as assigned (travel arrangements, schedules etc.)