Generate sales leads, build pipelines, and convert prospects to sales numbersEnsure that clients are given demonstrations, carry out site visits, and timely closure dealsManage customer accounts and build a strong and healthy relationship with themActively seek out new sales opportunities through cold calling, networking, and social mediaReview and monitor existing purchase agreements to ensure compliance with contract terms

SOLAR EPC, Trade & retail sale Channel ManagementSOLAR PV Import, Logistics & Vendor Development contractSuccessful project completion aligns with stakeholder interest Nurturing and developing relationships with key customer accountsMonitored the market trends and provided regular competitor feedback

Coordinate and negotiate vendor contracts and new vendor set-up documentationCreate frequent reviews and ensure the availability of stock for sales and demonstrationsEnsure on-time execution of projects by close cooperation with suppliers and the operations teamImproved communication with the marketing department to better understand the competitive position

Building strong relationships with the existing portfolio of clientsManaging the B2B & B2C sales process to close new business opportunitiesSuggesting process improvements to top management at regular intervalsKeep accurate records and document customer service actions and discussionsTaking ownership of customer's issues and following problems through to resolutionPrepare and deliver appropriate presentations on product and service procedures, policies, and standardsIdentifying opportunities for new business development through following up on leads and conducting research on target clients.

Ensured strict internal controls and monitoring of operational risksInsanely Customer-Centric Culture & Global Coordination FrameworkExport and Import Shipments coordination and Query handling supportGenerate retail leads and cold calling to achieve the revenue/volume targetActively participated in & and promoted the Upsell and Cross-sell Campaign ActivitiesBuilding strong and collaborative relationships with other internal stakeholdersDirected the creation and implementation of a Business Continuity Plan and the management of audit programs (5s, Gemba, spot check)Looking after treasury positions of the branch concerning the market and maintaining exceptional cost optimization levels by monitoring costs and increasing revenue.

Managing Business Centre staff activities reports with sales and financial dataAchieved the monthly sales targets by identifying and developing new customersMaintaining meaningful relationships with existing clients to ensure that they are retainedCoordinating pre-sales and post-sales follow-up and managing a portfolio of key accountsAnalyzing customer complaints/feedback and ensuring to reduce customer dissatisfactionEnsuring high levels of customer satisfaction as well as upsell and cross-sell potential within existing customers to maximize the share of walletPromote the synergy projects (e.g., PTCL, U-Bank, Gadgets) and actively participate in user acceptance tests of business applications (Siebel, Tracker & Geneva)

Provision of Frist Call Resolution to ensure customer satisfaction & customer delightMaintained and achieved the assigned service parameters KPI, PSI, SLA, and TATAchieved the revenue growth target by Cold Calling, Hot Calling to Lead the SaleKeep abreast with product knowledge and market research for comparative analysisKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments in our contact centre database in a comprehensible wayAnalyze different issues & escalate them to the relevant department such as Operations, subscriber support, Complaints Support, credit & Collection, bill delivery, correspondence, and outbound teams for their resolution and quality feedback

Maintained updated Records of Transaction Facilitated the vendor & and stakeholders about financial termsHelp out the auditor in auditing