• Responded promptly to customer inquiries via phone calls, emails and chat, addressing concerns and
providing accurate information to enhance customer satisfaction.

• Effectively resolved 60% customer issues by utilizing a comprehensive understanding of products or
services, troubleshooting, and offering timely solutions.

• Demonstrated strong communication skills, ensuring a clear and empathetic interaction with customers
to build positive relationships. Got 80% customer satisfaction

• Collaborated with cross-functional teams to relay customer feedback, contributing to continuous
improvement initiatives and increased sales by 15%.

• Maintained detailed records of customer interactions, ensuring accurate documentation of issues,
resolutions, and follow-up actions.

• Consistently met or exceeded performance metrics by 75%, including response times and customer
satisfaction scores, showcasing dedication to service experience.

Proficient in data entry and management, specializing in the accurate and timely input of information into spreadsheets and Microsoft Excel.

* Demonstrated expertise in maintaining data integrity and ensuring high levels of accuracy through meticulous attention to detail.

* Skilled in utilizing MS Excel functions and formulas to streamline data processing and enhance efficiency in spreadsheet management.

* Proven ability to handle large volumes of data with precision, contributing to the smooth functioning of organizational databases.

* Exceptional organizational skills, ensuring systematic filing and retrieval of information for quick reference and analysis.

* Committed to maintaining confidentiality and data security while executing tasks to support overall business operation

• Boosted efficiency by 30% through meticulous administrative support, managing emails, scheduling,
and travel arrangements, enhancing overall workflow.
• Effective Communication Hub: Facilitated a 25% improvement in communication processes, handling
phone calls and inquiries with precision, fostering stronger client relationships.
• Data Management: Elevated data management standards by organizing digital files and databases,
ensuring swift information retrieval, and executing precise data entry tasks, contributing to a more
streamlined and accessible workflow.
• Task Coordination: Orchestrated successful task coordination, leading to a 35% increase in project
completion rates and adherence to tight deadlines.
• Calendar Management: Revolutionized time management for clients through adept calendar
management, scheduling meetings, appointments, and events, along with providing timely reminders,
resulting in enhanced productivity and organization.
• Strategic Research and Reporting: Conducted impactful research initiatives, contributing to a 40%
improvement in informed decision-making for clients, evidenced by successful outcomes and strategic
advancements.