Assist the Manager in coordinating and preparing for the HEDIS medical record review, which includes ongoing review of records submitted by providers and the annual HEDIS medical record review.
Identify member service gaps by analyzing data loaded into the MHI HEDIS application. This analysis helps in identifying areas where healthcare services may need improvement.
Participate in meetings with vendors involved in the medical record collection process, ensuring effective communication and collaboration.
Assist the Manager in training abstractor staff, and participate in the medical record Inter-Rater Reliability (IRR) process to maintain consistency in data abstraction.
Conduct software demonstration training for Providers, Practice Managers, and Medical Assistants regarding CCM and RPM solutions. Assist with device ordering and manage patients participating in CCM and RPM programs.
Ensure patient compliance with CCM and RPM protocols. Generate reports necessary for
practice reimbursement related to CCM and RPM services.
Handle inquiries related to CCM and RPM software, providing assistance and solutions as needed.
Collaborate with the Technical Support Team to resolve issues promptly.

Proficient in conducting comprehensive market research to uncover emerging opportunities,
identify industry trends, and pinpoint potential avenues for business growth. Adept at analyzing
market data to deliver actionable insights that drive informed strategic decision-making.
Expert in lead generation utilizing diverse strategies, such as cold calling, targeted email
campaigns, strategic networking, and active participation in industry events. Proficient at
identifying and initiating contact with potential clients and partners to explore and cultivate
valuable business opportunities.
Collaborate with the Business Development Manager (BDM) to create compelling proposals,
presentations, and pitches for prospective clients or partners. Ensure that proposals effectively
address client needs and differentiate the company's offerings.
Dedicated to fostering strong client relationships by promptly responding to inquiries,
delivering essential information, and swiftly resolving issues, ensuring consistently high levels
of client satisfaction. Collaborative approach with the BDM in identifying and capitalizing on
upselling and cross-selling opportunities.
Collaborative team player known for working closely with sales teams to equip them with
essential resources, information, and tools required for successful deal closure. Proficient in
coordinating efforts to ensure a streamlined sales process, from initial lead generation to final
conversion.
Proficient in maintaining precise records of business development activities, diligently tracking
key performance indicators (KPIs), and routinely delivering comprehensive reports to senior
management. Adept at leveraging data-driven insights to assess the efficacy of business
development strategies and formulate strategic recommendations for continuous
enhancement.
Projects Shaadee.pk. Tutoria.pk, Eyetoeyecommunity.com, networkmarketing.pk, Unified ventures

Lead and manage a team of call center agents, providing guidance, support, and mentorship.
Monitor and evaluate agent performance, providing feedback and coaching as needed to
ensure the team's success.
Set clear performance expectations and Key Performance Indicators (KPIs) for the team. Track
and assess individual and team performance against targets and take corrective actions to meet
or exceed goals.
Provide training, coaching, and ongoing development opportunities to enhance the skills and
knowledge of team members. Identify training needs and create relevant training programs or
materials.
Foster a customer-centric culture within the team, emphasizing exceptional service, effective
problem resolution, and high customer satisfaction. Address escalated customer issues and
ensure timely resolutions.
Implement and oversee quality assurance programs to ensure that agents adhere to quality
standards, compliance requirements, and company policies. Conduct call monitoring and
provide feedback for continuous improvement.
Efficiently manage work schedules, call queues, and staffing levels to meet service level
agreements (SLAs). Allocate resources effectively to handle peak call volumes and minimize
customer wait times.
Generate reports, analyze call center data, and assess team performance. Identify trends and
insights to drive process improvements, enhance efficiency, and meet business objectives.