1-      Proper control and check on quality (hygiene policy)
and quantity of orders. (Delivered vs ordered)
2-      On time handover to delivery partners (Area wise & slot wise)
3-      Reducing incomplete orders by negotiating with stock concerned section.
4-      Managing warehouse category wise.
5-      Proper check on refusal and Re plan
6-      Developing and maintaining a detailed project plan.
7-      Follow up about on time delivery to customer
8-      Handling complaints by resolving issues

Key areas of my responsibilities & selected accomplishments here include:
□        Control on proper and on time registration of all incoming and outgoing
stock for all departments.
□        Control and check on Deliveries Quantity
□        Control on GRN(Goods Receiving Note)
□        Control on GRV(Goods Return Voucher)
□        Control on inter stock transfer(Stock in, Stock out)
□        Control on Home Delivery(SD,CD)
□        Deliveries freshness control of the Fresh Food goods
□        Barcode verification
□        Service to other departments in respect of stock transfer
□        New Staff training and Skills development of employee.
□        Staff leave planning and maintaining and recording attendance in accordance with compensation.
□        Responsible to ensure team work is running smoothly to perform efficiently and effectively.
□        Responsible to ensure 100% compliance of Hygiene policy of company.
□        Ensuring complete documentation and handling big volume of documents
□        Control on return total procedure (Supplier Confirmation and Return Follow-up)
□        Maintaining the record of procurement of Fixed Assets.

□        Handling of customer complaints.
□        Repeat job analysis and counter measure.


□        Post service follow- up and analysis.
□        Handling of service feedback card and deciding counter measure along with management.

Care for customers at waiting area