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خلاصہ
Experienced, dynamic & business oriented IT Professional with enhanced skills & strong technical background, having almost 11 years’ experience in IT infrastructure, Data Center & vendor services with different projects & solutions.
Designed new Infrastructure, scaled up existing one with proven skill-sets like technical expertise, time management, team management, critical thinking and hiring best resources etc.
Qualified to manage projects involving IT Infrastructure design, deployment from scratch & IT operations management based on ITIL best practices. Creative, with strong communication skills and proven ability to deliver projects/ tasks under pressure.
EXECUTIVE SKILL-SET
• IT Infrastructure Windows/ Linux Performance Management
• Virtualized Infrastructure VMware/ XenServer/ Citrix Self-effectiveness
• Enterprise Systems Management & Monitoring Incident & Change Management
• SLAs & business continuity Desktop & End User Support
• Project Implementation & Planning IT Operations Planning
پراجیکٹس
تجربہ
Executive IT Infra
Citrix XenApp & desktop 6.5 Deployment, Operation and Support:
VMware 5.5 operations for migration, HA, DRS, Storage and vMotion:
Microsoft Exchange 2008, Active Directory & Others:
Files Servers:
Quota allocation, security/ access policies & management, ensure storage access over cooperate network, SAN storage connectivity, performance optimization, storage planning, fileserver configurations backup with HA.
System Center Configuration Manager:
• Installation and configuration of SCCM 2008 and then upgradation to 2012.
• Creation of AD, and IP based boundaries for discovery of assets.
• Installation of MPs and BDPs for regional and LANs.
• Deployment of different centralized software and packages to nationwide machines.
• Generate centralized and customized reports of assets and deployments.
• Deploy security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS).
Other Departmental Tasks:
• SLA preparations & sign off with different IT Teams.
• Service Desk South Team Management (Sometimes Nationwide as per project)
• Department performance management in accordance with agreed service levels.
• Updates and preparation of service catalogs of IT Infrastructure.
• BCP planning, execution with IT Governance team for services managed by team.
• Planning and execution change in IT services offered by Team.
• Cost minimization of regional IT Infrastructure & operations.
• R&D for new technological requirements of Warid.
• Implementation of IT policies in the region.
• Training & development of technical resources for operations optimization.
• Regional IT procurement.
• Process optimization, quality of service to end users.
• OLA & SLA agreements with business units and vendors.
• Team management, performance assessment & feedback.
• Deployment of project MDT 2008.
• POC for Symantec Enterprise Vault for deduplication of files in file servers.
• POC for RSA two factor authentication with Citrix
IT Supervisor South (IT - Operations)
• IP Surveillance servers, cameras management & handling.
• Helpdesk hiring & related HR processes.
• Helpdesk South Resource Management & Support.
• File Server management.
• WME (Push Email) & Black Berry Support, initially given to internal clients.
• Vendor management & coordination.
• Local partners IT support & connectivity management.
• South region franchises Support for provided IT services and hardware.
• IT Inventories, regulations, recordings, reports, acquisitions etc.
• Documentation for new SOPs (Technical and General).
• IT upcoming projects POCs & RNDs.
• Users tier1,2 support and escalations with the help of my team.
• Service Desk resource management, performance assessment & feedback.
• Data center operations & management.
• Incident / Change / Problem Management & logging.
Projects & Proof of Concepts:
• POC Citrix XenDesktop 5.2 and XenApp 6.5.
• POC for RHEL virtualization and Linux desktop solution with Red hat vendors.
• POC for SCCM deployment for front desk staff.
IT Support Executive
• Installation and configuration of desktop, laptops and thin clients.
• Installation and configuration network and USB printers.
• Inventory management, recording, documentation, asset tagging and reporting.
• Local & remote locations support.
• Antivirus updates, scan & clean activities to clients.
• Active participant in the project, Advent net Service Desk application management.
• Installation and configuration of different software/ drivers and support.
• Configuration and deployment of access points/ Linksys devices.
• Incident / change / problem management & logging.
• Cisco Routers, Switches, IP Telephone Client End Support.
• Ensuring the data center productivity as per the defined standards of the company.
• Supervising south helpdesk team and assisting them in technical issues.
Projects & Proof of Concepts:
• POC & SLA Agreement with the vendor for IP surveillance camera deployment.
• POC & SLA Agreement for CA Service Desk deployment,
• Business center complete deployment experience.
• POC for Hyper V 2008 desktops & replacement of desktops with thin clients.
IT Business Development Executive
• IT Data Processing, Documentation & Reports
• Proposal drafting for IT products.
• Partial Support LAN
• Customer Services to Clients using products like Websites, Shopping Cards
• Assessment in new launching project “Karachi Shopping.com”
