• Provide quality service to Afiniti internal and external customers in all assigned tasks, while upholding values at all times through JIRA(Agile) ticketing system.
• Manage Artificial Intelligence application.
• Diagnostic and analytical skills for software and general AIS application knowledge
• Extensive Microsoft and Macintosh OS knowledge.
• Strong computer literacy skills with an emphasis on software knowledge, installations and use.
• MicroSoft applications, Data Base applications, Internet and internet protocols.
• Ability to be proactive and able to take direction and establish ownership of projects.
• Demonstrated networking skills, able to foster strong relationships internally and externally.
• Excellent verbal and written communication skills
• Active directory management and VMware.
• Cisco Spark & WebEx Training.
• VPN Configuration and deployment, X-lite & Eye-beam configuration.
• Outlook sharing, delegates and multiple accounts merge.
• Domain management system and access, IP phone setup configuration, high-five conferencing.
• iOS and Android application understanding and configurations.
• Inter-department coordination for quick technical issue troubleshooting.
• Excellent telephone presence with organized follow-up skills

Management of systems development and implementation
Management of systems integration, complex network designs, network administration, telecommunications, IT Security engineering, research and operations
Troubleshooting Cloud Related Issues

Co-ordinating with the Wireless Intrusion Prevention Team for Network Issues
Carrying out Cloud Provisioning Cases
Sending Weekly Reports of Access Logs to the Management Staff
Raising Change Requests for Server Upgradations and Migration Related Requests

\"Demonstrable field experience in one or more of the following disciplines—IT security (technical and/or
management, not policy/procedure)\", SOC operations and experience in managing SOC staff.
Demonstration and understanding of and competence in ISO2000

- complete command of various operating systems like Linux, Mac, Windows, Android, iOS, etc.
- extensive networking and VPN knowledge under Linux
- Basic networking and VPN knowledge under Windows and Macintosh, iOS and Android
- extensive knowledge of OpenVPN
- knowledge of embedded Linux systems (linux wireless routers based on DD-WRT, Tomato, OpenWRT).
- good overall knowledge about computer systems;
- ability to quickly learn about new systems
- outstanding listening, communication, problem-solving and research skills
- Ability to work well under pressure and multi-task routinely
- providing online and telephonic technical support to international clients regarding VPN service issues.
- assisting customers and solving their issues via remote desktop
- developing and in-house training for junior staff

- Worked within company’s IT sales operations.
- Generated recurring sales and developed local and overseas clients for re-export sales.
- Provided competitive quotations and ensure higher profit margins for the business.
- Carried out e-marketing, email e-shots and marketed products offers.
- Assigned the tasks of handling customer complaint and implementing corrective action.
- Responsible for communicating with customers on daily requirement and orders.
- Processed receipts of materials by using oracle systems
- Devised marketing techniques to optimize sales efficiencies for day to day business, Transactions.
- Deals Overseas of Company to Buy and Sell the products
- Handling Import & Export
- Make & Receive Sales Calls from clients in the foreign & local Market
- Handle Company PRO work different queries related to Organization’s Services
- Recording sales, collecting cheques and depositing it to the bank
- Providing Complete IT Solution ,Networking ,CCTV installation & troubleshooting, etc
- Customer Services
- Lends Generation Worked within company’s IT operations.
- Generated recurring sales and developed local and overseas clients.
- Provided competitive quotations and ensure higher profit margins for the business.
- Carried out e-marketing, email e-shots and telemarketing for products and services.
- Devised marketing techniques to optimize sales efficiencies for day to day business.
- Highest standard of sales and customer service attitude, Proficient in business negotiation & relationship.

- Staff the security control room and operate all the functions, to agreed levels, within it including CCTV, alarm and telephonic and radio systems, as well as the distribution of keys, recording details in the logbook as appropriate.
- Direct patrolling security officers to attend incidents and help co-ordinate situations with the Supervisor.
- Undertake single person internal and external patrolling on foot or using vehicular means (including cycles).
- Attend and pro-actively deal with any security-related incident, as directed by the control room operator, supervisor or other member of facilities management staff.
- Record all incidents in the appropriate format and write concise and accurate incident reports as necessary.
- Operate security-related and personal protective equipment following departmental procedures, ensuring the equipment is clean and stored correctly, reporting any faults to the supervisor.
- Deal professionally with victims of crime and individuals in confrontational situations. It is expected that individuals committing crimes at the University will be observed, detained or arrested at the officer’s discretion awaiting the arrival of the Police.
- Undertake staff training as required and receive guidance and instruction from the supervisor when necessary. Help train new members of patrol staff in working at Security Services and complete assessment forms as required.
- Carry out special duties, e.g. in connection with degree days, open days, student or staff demonstrations and attend and assist at any emergency incident as directed by the Security Services Supervisor, Manager or deputy.

- Provide front-line Service Desk support as required to address user requests.
- Provide technical support as required through requests placed in the service desk ticketing system.
- Provide Help Desk Phone Support.
- Act as an escalation point for advanced or difficult help requests.
- Build rapport with service desk customers.
- Escalate problems (when required) to the Service Desk Manager.
- Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.