Provided assistance to procurement officer in all aspects.
Gathered information and created reports from all departments.

Tracker Officer
Clients EBM, K-Electrics, Coke, Dawlance & Suzuki
Handle overall logistic operations vehicles tracking on Country Level (Fleet project / Follow-up
on KPIs Vendor Management.
Fleet Management
Monitoring vehicles will complete maximum no of trips in month and also monitor the average
of Vehicles as per their make.
Monitored vehicles maintenance, monitored oil change as per designated KMs by the
calculating with the help of tracking system.
Monitor accident cause, prepare damage report.
Design different sorts of reporting (KM/VOILATION/STOP/DAILY ACTIVITY REPORT/VEHICLES
LOG/ TRIP) formats.

Receive consumers and understand their problem.
Deal with those priority complaints received on costumer.care@kesc.com.pk provide every
possible effort for quick resolution.
Work on new project of Customer Services MOBIZ (SMS Services).
Interact with different types of consumer regarding billing information, maintenance
department.
Rectification & Dispatching
Rectify from consumer regarding their complaints.
Dispatched complaint to the complaint center.
Lead all rectification staff for IVR Rectify MIS(IVR Re-open)
M.I.S Officer
Prepare MIS of technical complaints received on SAP-CRM every 4th hour.
Prepare MIS of received complaints on 118 every 4th hour & forward it to concern department.
Managing consumer queries at a scale of approx. 4000 to 4500 complaints daily then making
detailed computerized report on the rectification of the complaints & finally reporting them to
the management.
Compile comprehensive reports of these surveys and forward to higher management