 Assists company officers and senior staff members in the development and formulation of long and short-range planning, policies, programs and objectives.  Develops the manufacturing plan and establishes procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer and company quality standards.  Achieves optimum employee levels with least amount of overhead and raw material costs to meet annual budgetary plan.  Formulates and recommends manufacturing policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the operation.  Directs and monitors department managers to accomplish goals of the manufacturing plan, consistent with established manufacturing and safety procedures.  Acts as liaison between department management/subordinate levels, as well as executive/department manager levels to inform personnel of communications, decisions, policies and all matters that affect their performance, attitudes and results.  Hires, trains, develop and evaluate staff.  Takes corrective action as necessary on a timely basis and in accordance with company policy.  Ensures compliance with current federal, state and local regulations.  Identifies, recommends and implements changes to improve productivity and reduce cost and scrap, monitor scrap and rework data.  Directs the establishment, implementation and maintenance of production standards.  Directs and coordinates various programs essential to manufacturing procedures (e.g., training, safety, housekeeping, cost reduction, worker involvement, security, etc.).  Initiates and coordinates major projects (e.g., plant layout changes, installation of capital equipment, major repairs, etc.).  Perform miscellaneous duties and projects as assigned and required.  Handling Daily Production of each production line  Handling Logistic as well to deliver finished material as per requisition all o

G’FIVE, a mobile communication brand of G’FIVE Group, listed in top 10 in terms of global sales volume, has continued to hold the title of the fastest developing communication company. G’FIVE was registered in Hong
 Kong in 2008, in pursuit of the research and development, manufacture, sales and service of professional 3C product. G’FIVE Group owns 7 communication brands, covering all aspects of the IT industry
Key Responsibilities:
 Management of all Customer Care Centers Nationwide.
 Management and Development of Customer Care Centers Nationwide Team.
 Training of All Care Centre’s Staff members and help them to handle irate customers which are visiting us with the complaint of their Handsets.
 Monthly visit to all care Centres to check their standard and train in real time to handle customers.
 Implemented new policies and strategies to enhance productivity of the department as a whole
 To handle the flow of handsets from remote Care Centres to Repairing Lab for repairing and to keep follow-up with Logistics Team to dispatch them back to concerned remote location.
 Follow-up with Finance department for remote location’s Ledgers and to handle all Finance Related issues.
 To check the timely availability of accessories and required spare parts at all remote Care Centers.
 Daily, Weekly & Monthly finance audit to their/ Team's Finance related activities.
 Ensure that all team members are update with current updates. Quickly researching and investigating issues that concern a customer.
 Managing customer service teams, processes, and polices. Creating work schedules.
 Conducting visual observations of how staff speaks to customers.
 Allocating staff resources.
 Preparing daily, weekly, and monthly reports for higher Management.
 Coaching and developing team members in soft skills.
 Assessing the customer service department’s operational performance against set targets

Maintaining and increasing sales of your company's products Reaching the targets and goals set for your area
 Establishing, maintaining and expanding your customer base
 Servicing the needs of your existing customers
 Increasing business opportunities through various routes to market
 Setting sales targets for individual reps and your team as a whole
 Recruiting and training sales staff
 Allocating areas to sales representatives
 Developing sales strategies and setting targets
 Monitoring your team's performance and motivating them to reach targets
 Compiling and analyzing sales figures
 Possibly dealing with some major customer accounts yourself Collecting customer feedback and market research
 Keeping up to date with products and competitors

 G’FIVE, a mobile communication brand of G’FIVE Group, listed in top 10 in terms of global sales volume, has continued to hold the title of the fastest developing communication company. G’FIVE was registered in Hong
 Kong in 2008, in pursuit of the research and development, manufacture, sales and service of professional 3C product. G’FIVE Group owns 7 communication brands, covering all aspects of the IT industry
Key Responsibilities:
 Management of all Customer Care Centers Nationwide.
 Management and Development of Customer Care Centers Nationwide Team.
 Training of All Care Centre’s Staff members and help them to handle irate customers which are visiting us with the complaint of their Handsets.
 Monthly visit to all care Centres to check their standard and train in real time to handle customers.
 Implemented new policies and strategies to enhance productivity of the department as a whole
 To handle the flow of handsets from remote Care Centres to Repairing Lab for repairing and to keep follow-up with Logistics Team to dispatch them back to concerned remote location.
 Follow-up with Finance department for remote location’s Ledgers and to handle all Finance Related issues.
 To check the timely availability of accessories and required spare parts at all remote Care Centers.
 Daily, Weekly & Monthly finance audit to their/ Team's Finance related activities.
 Ensure that all team members are update with current updates. Quickly researching and investigating issues that concern a customer.
 Managing customer service teams, processes, and polices. Creating work schedules.
 Conducting visual observations of how staff speaks to customers.
 Allocating staff resources.
 Preparing daily, weekly, and monthly reports for higher Management.
 Coaching and developing team members in soft skills.
 Assessing the customer service department’s operational performance against set targets