Email: zunishzehra789@gmail.com
I am industrious, enthusiastic and motivated. I am a MS in Management Sciences with more than 4 years of experience in general banking operations, retail-inbound, import work Internships and NGOs Projects. I am keen and dedicated to learn new skills to improve my professional experience for the benefit of the organization for which I work for. I want to work for an organization where I can utilize my acquired education and skills for continuous growth and advancement.
ACTIVITIES
Internship at Sindh Bank Limited, Karachi (14 July, 2014 06 Sep, 2014).4 Days Training Program at BRITISH COUNCIL TRAINING CERTIFICATE(22 Aug, 2013 25 Aug, 2013). Internship at National Bank of Pakistan (01 June, 2012 to 14 July, 2012).Internship at First Women Bank, LTD (10 June, 2011 to 10 August, 2011).2 Months English Language Course from INTRA (June, 2010 July, 2010).
Human Resource Manager & Business Development Manager (07th Aug, 2023 -
07th Mar, 2024)
Responsibilities: I am responsible to work as Human resource Manager and Business Development Manager. I am responsible to manage the Accounts, salaries, staff and office management. I am responsible for Tax consultation of Annual Income Tax Returns, NTN Registration, and Companies registration. I am doing work here a field staff as well as for new business collection. I am doing cold calling for taking follow ups from the clients and customers. I am providing trainings to junior staff for Marketing and Accounts. I providing consultancy for the new business creation, also providing consultancy to the students for the further Admission apply, providing consultancy for job apply.
I was opening Accounts of borrowers and non-borrowers. I was activating Cheques, ordering new ATM Cards for borrowers and non-borrowers account holders. I was dealing with borrowers regarding the borrowing. I was providing information about the banking products to the customers. I was handling cash responsibilIties as a cash officer also. I was creating TDRs. I was maintaining all the registers and files. I was also working on UPaisa account opening, closing, cash withdrawal and on deposit.
I was work on Loan Applications, Account Opening and Loan Disbursement.
I was providing product information to the clients.
Jubilee Life Insurance, National Bank of Pakistan, Karachi Bancasurrance Sales Executive, (30th April, 2018 31st August, 2018)Responsibilities I have done job in Jubilee Life Insurance as a BSE.I was selling the future Lifesaving Products of the Jubilee Life Insurance Company with NBP Bank.I have also taken some trainings from the Jubilee Life Insurance info to provide the details to NBP customers and also to the NTBs.
Phone Banking Officer- Retail Inbound Fulcrum Pvt Ltd, United Bank Limited, Karachi 14 July, 2016 - 30 Sep, 2017 I have done job in UBL as a PBO in Retail Inbound department. My job duty was to facilitate customers on the call. Full fill customers need, taking the complaints from customers regarding their problem and sent to via service request system and also via email to the team leader to get it quick solution of the customer complaints. I was making the installment based payment of the customer, which customer wants to install it through his/her credit card and when customer is unable to pay at the single attempt. I was doing the work on Branch Banking Products, Bancasurrance (efu), Net banking, UBL Digital app, Credit card products, Cashline, UBL Drive and on Personal Loan as well. I was taking the request for all UBLs loan related Products and also the Branch Banking related products.
Premio Travels and Tours Private Ltd., KarachiBusiness Development Executive, (1st Jan, 2016 31st Mar, 2016)Responsibilities I have done work on Basic Ticketing (ABACUS, GDS).I had done work on customize Tourism Packages of UMRAH and Toursims (World Tour), sales of tourism packages.I had done work on Inbound calls (call backs as well as for taking the follow ups from the customers).I was manage the Office Accounts, Petty Cash, Customer Invoices, and Salaries of the Employees, generate new ideas for the different Tourism packages, gave trainings to the also new employees.I was also helping or take part for the decision making of the office issues and some other issues of the customers and employees, etc.
(06 April, 2015 – 05 Sep, 2015)
I have done work on making the new Routing Orders for the LCL and FCL of Import. I was handling overseas clients, filing non-manifest client. Import documentation.
Jubilee Life Insurance, Habib Bank LTD., Karachi Bancasurrance Sales Officer, (27th Oct, 2014 23rd Feb, 2015)Responsibilities I have done job in Jubilee LifeInsurance as a BSO.I was selling the future Lifesaving Products oftheJubilee Life Insurance Company with HBLBank.I have also taken some trainings from the Jubilee Life Insurance for to provide the details.
I was working as an intern. Internship was based on 8 weeks. It was unpaid.Â
Finance Officer
Baanhn Beli- Organization
(1 Jan, 2014 - 28 Feb, 2014)
I have done work in Non-Profit Organization. I was done work on:
Bank payment vouchers, cheques preparation, Bank receipts vouchers, cash receipts vouchers, cash payment vouchers, purchase vouchers, journal adjustment vouchers, journal vouchers. I filled the all above vouchers and other related documents. I have filled monthly E-filling form of income tax preparation. I have worked on Banks and Customers Reconciliations on regular intervals. To submit online receipts of income tax deductions at source on regular basis. Timely maintain & update all workings i.e Prepaid, Rental Schedules and others. Maintain and follow up for collection of Income Tax & Sales Tax receipts on regular intervals. Any other work assign by Manager Finance & Assistant Manager Finance. Tax Preparation, Voucher Management, Financial Statement Analysis, General Ledger, Cash book, etc.
General Election Observer
Indus Resource Centre, FAFEN Khairpur
(1 March, 2013 - 31 May, 2013)
I was doing work as an observer (Constituency Long Term Observer) at NA-215, observation of General Election process. Conduct interviews from Returning Officers. Conduct interviews from National level Politicians. Conduct interviews from Party unit In-charge. Observe Nomination paper process, Scrutiny process in Returning Officer’s Court. Observe appealing process in Sukkur High Court. Attend Political Rallies. Conduct interviews from District Election Commissioner. Attend Presiding Officers one day training according to my schedule. Work with STAEP Team members for the purpose of giving training to one day or Short Term Observers (STOs) for Election Day Observation in Taluka Khairpur, Kotdiji. Work with International Europeans Union Observers from Election Day to till announcement of final results of all MNAs. I had monitored to one day observers on Election Day, etc.
I was working as an Intern. Internship was based on 6 weeks. It was unpaid.
I was working as an intern. Internship was based on 8 weeks. It was unpaid.