خلاصہ

Email: zunishzehra789@gmail.com
I am industrious, enthusiastic and motivated. I am a MS in Management Sciences with more than 4 years of experience in general banking operations, retail-inbound, import work Internships and NGOs Projects. I am keen and dedicated to learn new skills to improve my professional experience for the benefit of the organization for which I work for. I want to work for an organization where I can utilize my acquired education and skills for continuous growth and advancement.
ACTIVITIES
Internship at Sindh Bank Limited, Karachi (14 July, 2014 06 Sep, 2014).4 Days Training Program at BRITISH COUNCIL TRAINING CERTIFICATE(22 Aug, 2013 25 Aug, 2013). Internship at National Bank of Pakistan (01 June, 2012 to 14 July, 2012).Internship at First Women Bank, LTD (10 June, 2011 to 10 August, 2011).2 Months English Language Course from INTRA (June, 2010 July, 2010).

تجربہ

کمپنی کا لوگو
Human Resource Manager and Business Development Manager
Shaheen BUSINESS CONSULTANTS SOFTWARE AND WEB DEVELOPMENT SMC-PVT LTD 18-Hazari Jhang
اگست ۲۰۲۳ - مارچ ۲۰۲۴ | Jhang, Pakistan

Human Resource Manager & Business Development Manager (07th Aug, 2023 -
07th Mar, 2024)
Responsibilities: I am responsible to work as Human resource Manager and Business Development Manager. I am responsible to manage the Accounts, salaries, staff and office management. I am responsible for Tax consultation of Annual Income Tax Returns, NTN Registration, and Companies registration. I am doing work here a field staff as well as for new business collection. I am doing cold calling for taking follow ups from the clients and customers. I am providing trainings to junior staff for Marketing and Accounts. I providing consultancy for the new business creation, also providing consultancy to the students for the further Admission apply, providing consultancy for job apply.

کمپنی کا لوگو
CUSTOMER SERVICES OFFICER
U Microfinance Bank
مئی ۲۰۱۹ - فروری ۲۰۲۰ | Karachi, Pakistan

I was opening Accounts of borrowers and non-borrowers. I was activating Cheques, ordering new ATM Cards for borrowers and non-borrowers account holders. I was dealing with borrowers regarding the borrowing. I was providing information about the banking products to the customers. I was handling cash responsibilIties as a cash officer also. I was creating TDRs. I was maintaining all the registers and files. I was also working on UPaisa account opening, closing, cash withdrawal and on deposit.

کمپنی کا لوگو
Customer Services Officer
Advans Pakistan Microfinance Bank Limited
ستمبر ۲۰۱۸ - مئی ۲۰۱۹ | Karachi, Pakistan

I was work on Loan Applications, Account Opening and Loan Disbursement.
I was providing product information to the clients.

کمپنی کا لوگو
Bancasurrance Sales Executive - JLI, NBP
JUBILEE LIFE INSURANCE PVT LTD.
اپریل ۲۰۱۸ - اگست ۲۰۱۸ | Karachi, Pakistan

Jubilee Life Insurance, National Bank of Pakistan, Karachi Bancasurrance Sales Executive, (30th April, 2018  31st August, 2018)Responsibilities I have done job in Jubilee Life Insurance as a BSE.I was selling the future Lifesaving Products of the Jubilee Life Insurance Company with NBP Bank.I have also taken some trainings from the Jubilee Life Insurance info to provide the details to NBP customers and also to the NTBs.

کمپنی کا لوگو
PHONE BANKING OFFICER
United Bank Limited (UBL)
جولائی ۲۰۱٦ - ستمبر ۲۰۱۷ | Karachi, Pakistan


Phone Banking Officer- Retail Inbound Fulcrum Pvt Ltd, United Bank Limited, Karachi 14 July, 2016 - 30 Sep, 2017 I have done job in UBL as a PBO in Retail Inbound department. My job duty was to facilitate customers on the call. Full fill customers need, taking the complaints from customers regarding their problem and sent to via service request system and also via email to the team leader to get it quick solution of the customer complaints. I was making the installment based payment of the customer, which customer wants to install it through his/her credit card and when customer is unable to pay at the single attempt. I was doing the work on Branch Banking Products, Bancasurrance (efu), Net banking, UBL Digital app, Credit card products, Cashline, UBL Drive and on Personal Loan as well. I was taking the request for all UBLs loan related Products and also the Branch Banking related products.

کمپنی کا لوگو
Business Development Executive
Premio Travels And Tours Private Ltd
جنوری ۲۰۱٦ - مارچ ۲۰۱٦ | Karachi, Pakistan

Premio Travels and Tours Private Ltd., KarachiBusiness Development Executive, (1st Jan, 2016 31st Mar, 2016)Responsibilities I have done work on Basic Ticketing (ABACUS, GDS).I had done work on customize Tourism Packages of UMRAH and Toursims (World Tour), sales of tourism packages.I had done work on Inbound calls (call backs as well as for taking the follow ups from the customers).I was manage the Office Accounts, Petty Cash, Customer Invoices, and Salaries of the Employees, generate new ideas for the different Tourism packages, gave trainings to the also new employees.I was also helping or take part for the decision making of the office issues and some other issues of the customers and employees, etc.

کمپنی کا لوگو
IMPORT ASSISTANT
INTERNATIONAL CARGO MANAGEMENT
اپریل ۲۰۱۵ - ستمبر ۲۰۱۵ | Karachi, Pakistan

(06 April, 2015 – 05 Sep, 2015)
I have done work on making the new Routing Orders for the LCL and FCL of Import. I was handling overseas clients, filing non-manifest client. Import documentation.

کمپنی کا لوگو
Bancasurrance Sales Officer HBL
Jubilee Life Insurance Pvt Ltd.
اکتوبر ۲۰۱۴ - فروری ۲۰۱۵ | Karachi, Pakistan

Jubilee Life Insurance, Habib Bank LTD., Karachi Bancasurrance Sales Officer, (27th Oct, 2014 23rd Feb, 2015)Responsibilities I have done job in Jubilee LifeInsurance as a BSO.I was selling the future Lifesaving Products oftheJubilee Life Insurance Company with HBLBank.I have also taken some trainings from the Jubilee Life Insurance for to provide the details.

کمپنی کا لوگو
Internee
Sindh Bank Ltd.
جولائی ۲۰۱۴ - ستمبر ۲۰۱۴ | Karachi, Pakistan


I was working as an intern. Internship was based on 8 weeks. It was unpaid. 

کمپنی کا لوگو
FINANCE OFFICER
BAANHN BELI-ORGANIZATION
جنوری ۲۰۱۴ - فروری ۲۰۱۴ | Karachi, Pakistan

Finance Officer
Baanhn Beli- Organization
(1 Jan, 2014 - 28 Feb, 2014)
I have done work in Non-Profit Organization. I was done work on:
Bank payment vouchers, cheques preparation, Bank receipts vouchers, cash receipts vouchers, cash payment vouchers, purchase vouchers, journal adjustment vouchers, journal vouchers. I filled the all above vouchers and other related documents. I have filled monthly E-filling form of income tax preparation. I have worked on Banks and Customers Reconciliations on regular intervals. To submit online receipts of income tax deductions at source on regular basis. Timely maintain & update all workings i.e Prepaid, Rental Schedules and others. Maintain and follow up for collection of Income Tax & Sales Tax receipts on regular intervals. Any other work assign by Manager Finance & Assistant Manager Finance. Tax Preparation, Voucher Management, Financial Statement Analysis, General Ledger, Cash book, etc.

کمپنی کا لوگو
CONSTITUENCY LONG TERM OBSERVER NA-215
INDUS RESOURCE CENTER, FAFEN
مارچ ۲۰۱۳ - مئی ۲۰۱۳ | Khair Pur Mir, Pakistan

General Election Observer
Indus Resource Centre, FAFEN Khairpur
(1 March, 2013 - 31 May, 2013)
I was doing work as an observer (Constituency Long Term Observer) at NA-215, observation of General Election process. Conduct interviews from Returning Officers. Conduct interviews from National level Politicians. Conduct interviews from Party unit In-charge. Observe Nomination paper process, Scrutiny process in Returning Officer’s Court. Observe appealing process in Sukkur High Court. Attend Political Rallies. Conduct interviews from District Election Commissioner. Attend Presiding Officers one day training according to my schedule. Work with STAEP Team members for the purpose of giving training to one day or Short Term Observers (STOs) for Election Day Observation in Taluka Khairpur, Kotdiji. Work with International Europeans Union Observers from Election Day to till announcement of final results of all MNAs. I had monitored to one day observers on Election Day, etc.

کمپنی کا لوگو
Internee
National Bank of Pakistan, Khairpur Mirss
جون ۲۰۱۲ - جولائی ۲۰۱۲ | Karachi, Pakistan


I was working as an Intern. Internship was based on 6 weeks. It was unpaid.

کمپنی کا لوگو
Internee
First Women Bank Ltd, Khairpur Mirss
جون ۲۰۱۱ - اگست ۲۰۱۱ | Khair Pur Mir, Pakistan


I was working as an intern. Internship was based on 8 weeks. It was unpaid.

تعلیم

Mohammad Ali Jinnah University
ایم فل, Masters of Science Management Sciences‎
Finance
مکمل
2018
Shah Abdul Latif University
ماسٹرز, بیچلرز ان بزنس ایڈمنسٹریشن, BBA‎
Finance
CGPA 3.4/4
2013
Government College for Women, Khairpur
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), F.Sc Pre-Engineering‎
Mathematics, Physics, Chemistry
فی صد 60%
2008
P.A.F Academy Karachi
میٹرک / او لیول, , Secondary School Certification Examination‎
Biology, Mathematics, Physics
درجہ C
2006

پیشہ ورانہ مہارتیں

ماہر Quality Assurance
ماہر Ability to Maintain Professionalism
ماہر Ability to Promote a Positive Image of the Bank
متوسط Accounting
ابتدائی Accounting Skills
ابتدائی Accounts Administration
ابتدائی Accounts Coordination
ابتدائی Accounts Management
ابتدائی Accounts Payments Handling
ابتدائی Accounts Receivable Command
ابتدائی Accounts Reconciliation
متوسط Analytical Ability
متوسط Analytical Skills
ماہر Appointment Setting
ابتدائی Asset Management
متوسط atm card complaints
ابتدائی Bank Ledger Reconciliation
متوسط Banking Knowledge
ابتدائی Basic Accounting
ماہر Branch Banking
ماہر Branch Support
متوسط Branchless Banking
ابتدائی Business Development Process
ماہر Business Development Strategies
ماہر Call Controls
ماہر Can Easily Prepare and Organise Documents
ابتدائی can work as a reporter
ماہر Client Support
ماہر Client Dealing
ماہر Client Management
ماہر Client Relationship
ماہر Client Relationship Maintaining
متوسط Cold Calling
ماہر Communication and Interpersonal Skills
ماہر Complaint Handling
متوسط Compliance Officers
ماہر Comprehend Customer Queries
ماہر Computer Basics
متوسط Conflict Management
ماہر Conversation Skills
ماہر Convincing abilities
ماہر Cooordination Skills
ماہر Coordination And Ability To Organize
ابتدائی Corporate Tax Filings
متوسط Credit Cards
متوسط Critical Thinking
ابتدائی CRM Database Management
ابتدائی Cross Cultural Communication Skills
ماہر Customer Care Knowledge
ماہر Customer Contact Skills

زبانیں

ماہر پنجابی
ماہر سندھی
ماہر اردو
متوسط انگریزی

Rameeza آپکے جاننے والے

Zulifqar Ali
Advans Pakistan Microfinance Bank Limited
muhammad Ahsan ibrahim
U Microfinance Bank
Rameeza Nil Zia
indus resource centre irc khairpur