Warehousing and Logistics

Stock Management
Closely monitor Store Orders OPL/ Normal Order.
Keep close Liaison with Offer Management and Supplier for stock and delivery follow ups.
Maintain Stock holding within Budget and assure maximum stock availability (Service Level).
Logistics and General Administration
Assist Line Manager to Control issuance of Purchase Orders and corresponding CAPEX for non-trade supplies based on its use, management and distribution.
Assist Line Manager to monitor and ensure prompt and accurate generation of reports and facilitates immediate dissemination / distribution to concerned units.
Assist Line Manager to expedite procurement of Store supplies and the processing of payment requests of non-trade supplies.
Assist Line Manager to monitor the store's shrinkage, especially the Fresh Department.
Assists Store Manager in budget preparation and monitors actual expenditures versus budget.
Audit Functions
Ensure compliance with established policies and procedures by all departments.
Conduct audit on GR transactions prior to submission of all GR documents to Invoice Control.
Manage to conduct cyclic and annual stock takes and ensures speedy reconciliation and rationalization of gathered data on annual basis
Ensure strict implementation of systems and procedures on all facets of store operations.

Operations Management:
Department’s performance check on regular bases to ensure smooth operations including the following
In-depth check of Departments.
Operational processes and procedural checks
Ensure the following on the floor (PSPSPP)
• Presentation: products, packaging etc.
• Signage: permanent and non-permanent
• Promotion: mass merchandizing, end-caps, etc.
• Safety: food safety (HACCP), health & safety, fire safety
• Product quality: preservation rules
• Personnel: staff availability.

•To assist in providing excellent customer services to further ensure a profitable customer base.
•To ensure customer complaints are handled on an immediate and proactive basis.
•To provide high quality Customer Service comprising of smooth customer complaint handling
•To provide a comfortable and pleasant services/environment to staff and customers
•Friendly communication with customers, along with responding to their immediate queries
•Train staff to strengthen their capabilities relevant to job
•Ability to take initiatives to bring CS excellence, on the floor
•Addressing customers complaints to understand customer’s needs and expectations, and to propose solutions.
•Visit customers along with field operations to understand their business and activities
•Coach and train team members on existing and new concepts, technology and functionality to pave their way towards the successful achievement of the functional objectives of the team, thus playing a role in the enhancement of the technical skill set of an individual and improving the growth of an individual towards positive attitude
•Monitor performance of all team members in order to identify the difference between expected level of productivity and actual productivity
•Review and approve all the operational activities of team members
•Keep a conducive and learning environment among all team members in order to ensure a healthy, friendly, productive and supportive environment
•Ensure that each member is adhering to the policies and procedures announced by the management

• Manage and organize the delivery to be made to customer/client in right quantity and specification.
• Ensure proper stocks availability to boost up the sales by managing the inventory days of cover.
• Being thoroughly informed with orders, stock availability, leads a head-on and timely efficient delivery along with smooth customer service.
• Smooth alignment and relationship with store management, HO, buyers, field sales and delivery team.
• To handle and coordinate customer complaints regarding delivery issues.
• To coordinate with HO regarding fuel expenses, KPIs, fixed costing, third party labor & vehicle expenses ETC.
• Addressing customer complaints to understand customer’s needs and expectations and to propose solutions.
• Communication with buyers to place separate orders to suppliers, once order placed then follow up for the delivery of stock at warehouse.
• Communication with store management regarding timely replenishment, price adjustments, internal consumptions ETC.
• Coach and train team members on existing and new concepts. Technology and functionality to pave their way towards the successful achievement of the functional objectives of the team, thus playing a role in the enhancement of the technical skill set of an individual and improving the growth of an individual towards positive attitude.
• Inventory Count of sensitive articles on daily basis.
• Control shrinkage by taking best possible prices from buyers and liquidate the stocks by proper displays.
• Daily shelf replenishment for end user and make arrangements for ISTs and customer dispatches of bulk.
• Arrange stocks on lucrative prices for HORECA and O&I customers.

1-Operation Management
•Manage and organize the delivery to be made to customer/client in right quantity and specification.
•Ensure proper stocks availability to boost up the sales by managing the inventory days of cover.
•Being thoroughly informed with orders, stock availability, lead a head-on and timely efficient delivery along with smooth customer service.
•Smooth alignment and relationship with store management, HO, buyers, field sales and delivery team.
•To update the KPIs in daily basis
•To handle and coordinate customer complaints regarding delivery issues.
•To acquire customer feedback on periodical basis.
•To coordinate with HO regarding fuel expenses, KPIs, fixed costing, third party vehicle expenses ETC.
2-Customer management
•Addressing customer complaints to understand customer’s needs and expectations and to propose solutions.
•Perform analysis of best customers to know them, understand their needs and propose solutions.
•Visit customers to understand their business and activities.
3-Communication
•Communication with buyers to place separate orders to suppliers, once order placed then follow up for the delivery of stock at warehouse.
•Communication with store management regarding timely replenishment, price adjustments, internal consumption ETC.
• Team Management
• Coach and train team members on existing and new concepts. Technology and functionality to pave their way towards the successful achievement of the functional objectives of the team, thus playing a role in the enhancement of the technical skill set of an individual and improving the growth of an individual towards positive attitude.

• Maintain proper stock levels to provide full support to sales team.
• Plan and coordinate shift operations with W/H team for uninterrupted business operations.
• Review daily load plan communicated by supplier supervisors; mobilize resources for timely market dispatches.
• Plan and review NWT’s inventory replenishment on assigned DOC target. Ensures that the replenishment is managed appropriately to eliminate potential NPI’s
• Arrange and plan logistics at 90% VFR for all channels.
• Utilize dedicated vehicles for SD/USC shipments where possible to reduce F&F cost/ extra hiring.
• Visually inspect W/H on random basis and highlight issues to BM/RM pertaining to cleanliness, pest control, fumigation, dusting for immediate action.
• Make sure W/H should be completely sealed and only authorized designations entrance is allowed.
• Consolidate daily physical count carried by W/H officers and reconcile the stocks to ensure 100% IRA and highlight if there are any outages on time.
• Manage all receiving and shipments in adherence to SOP’s with proper documentation.
• Timely manage container off-loading for HFS, WS, MR and Sub-D as per company standards.
• Approve Sub-D shipment as per advance and balance amount being posted, cross check the value of order processed by IT Officer against bank MIS amount.
• Follow-up with CBD for timely GRN’s collection, maintain record of USC invoices/GRN and share with S&D for further processing
• Maintain proper record of all required documentations for audit purpose.
• Maintain periodic inventory record for insurance cover
• Ensure that warehouse officer inputs timings of loading/unloading on VLS sheets and hands over to IT officers.
• Keep a track of damages, expiry and scrapping.
• Provide warehouse related data as per day to day requirement (Number of pallets, stack height, temperature tracking, MSU storage/capacity, inventory details etc.)
• Responsible for proper documentation of all shipments, receiving, complaint formats.

• To enter journal, general, goods receipt vouchers and factory payment vouchers to GL.
• Preparations of pay roll of factory and head office as well.
• Coordination with other departments for different assignments.
• To prepare suppliers reconciliation statements.
• Cross verification of payment vouchers.
• Surprise audit of factory warehouse.
• Highlight audit outages and SOP violations to management.