Handling benefits request investigations submitted in the queue on the web portal, which may also include, but is not limited to, various inquiries for informative direction.
Obtaining each cases medical benefits with acknowledgment of the appropriate procedure/diagnosis codes as per the requested or prescribed drug.
As a Medical Benefits Specialist I am supposed to check all the information on the script before making calls to the Insurance Plans, such as ICD10 diagnosis codes, physician practice notes and the whole script.

Complaint and Installation management
Coordination with Service providers
Looking after call center Team (Out bound)
Team Evaluation
Special Services (After Sales)
Reporting
Managing Repairing and installations
Maintaining strong relationships with customers and third party vendors.

Responsible for effectively managing, by planning and focusing sales targets.
Job Responsibility is to handle Complaints,queries and guide customers with updated knowledge and to meet or exceed customer's expectations and demands with in the defined threshold time by taking care of service accuracy and service level.
Meet Assigned revenue/Postpaid/Prepaid Sales targets
Ensure day end financial closing and inventory closing
Perform Focal duties in absence of Incharge to Manager service center operations
Reporting

Data management.
Answering customer queries in courteous manner
Complain handling, Launching complaints and take strong followups till rectification.
Effective Management of Monthly KPI
Time management.
Effective and productive Team work