خلاصہ

A bright, talented and ambitious IT support technician with a strong technical

background who possesses self-discipline and the ability to work with the

minimum of supervision. Having exposure to a wide range of technologies & able

to play a key role in diagnosing hardware and software problems and to ensure

that quality solutions meet business objectives. Possessing a good team spirit,

deadline orientated and having the ability to organised and present complex

solutions clearly and accurately.

Looking for a suitable IT support technician position with a successful and

dynamic company that offers room for progression.

تجربہ

کمپنی کا لوگو
IT Technical Support Officer
Lahore Grammar School (LGS)
فروری ۲۰۲۲ - موجودہ | Lahore, Pakistan

Configuration and installation of new/replacement PC, server, and peripheral hardware, including printers, whiteboards, projectors, scanners etc.  Installation and support of new networking hardware eg switches, wireless access points  Network fault diagnosis  Provide Audio\Visual equipment support for college events, both internal and external  Access information on the CCTV system as required and produce copies for Senior Management team, and police as required. Ensure all CCTV equipment is operating correctly and report any faults to the Network Manager. 

کمپنی کا لوگو
IT Technical Support Engineer
Sybrid pvt ( The Lakson Group of Companies
فروری ۲۰۲۲ - موجودہ | Lahore, Pakistan

Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
rack computer system issues through to resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Provide prompt and accurate feedback to customers.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Document technical knowledge in the form of notes and manuals.

کمپنی کا لوگو
IT Technical Support
Synapse Digital
جنوری ۲۰۲۱ - موجودہ | Lahore, Pakistan

Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
rack computer system issues through to resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Provide prompt and accurate feedback to customers.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Document technical knowledge in the form of notes and manuals.

کمپنی کا لوگو
IT Technical Support
Synapse Digital
جنوری ۲۰۲۱ - موجودہ | Lahore, Pakistan

Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
rack computer system issues through to resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Provide prompt and accurate feedback to customers.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Document technical knowledge in the form of notes and manuals.

کمپنی کا لوگو
IT Technical Support Officer
Synapse Digital
جنوری ۲۰۲۱ - موجودہ | Lahore, Pakistan

Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
rack computer system issues through to resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Provide prompt and accurate feedback to customers.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Document technical knowledge in the form of notes and manuals.

کمپنی کا لوگو
IT Technical Support & CCTV surveillance Officer
LACAS School Network
ستمبر ۲۰۲۰ - موجودہ | Lahore, Pakistan

Configuration and installation of new/replacement PC, server, and peripheral hardware, including printers, whiteboards, projectors, scanners etc.  Installation and support of new networking hardware eg switches, wireless access points  Network fault diagnosis  Provide Audio\Visual equipment support for college events, both internal and external  Access information on the CCTV system as required and produce copies for Senior Management team, and police as required. Ensure all CCTV equipment is operating correctly and report any faults to the Network Manager. 

کمپنی کا لوگو
IT Technical Support & CCTV Surveillance Officer
The Punjab School Township Lahore
مئی ۲۰۱۵ - موجودہ | Lahore, Pakistan

Full Hardware troubleshooting including hardware assembling, RAM, hard disk, CD ROM, DVD ROM, and LCD etc. Installation of computer and network devices. Full configuration of network, cable based and fiber based connectors configuring straight and cross cables. Monitor and operate the CCTV cameras and associated equipment in the CCTV Control Room. Maintain accurate records of data recordings and events, using incident reporting software. Troubleshoot cameras, DVRs, NVRs, computers, peripherals, and other hardware. Provide technical support to end users covering all software and hardware related issues. 

کمپنی کا لوگو
Academic Coordination (Part time)
Naeem Shah Academy
جنوری ۲۰۱۵ - فروری ۲۰۱۷ | Lahore, Pakistan

Student Attendance Mark,
Discipline Maintain,
Keeping Parents informef to the Progress of their children and listening to any queries,
Helping Teachers to Lesson Plan,
Keeping class room record,
Student Test Prepared,
Student Result Maintain

کمپنی کا لوگو
IT Technician & AV Technician
Continental Medical College Lahore
ستمبر ۲۰۰۷ - مئی ۲۰۱۵ | Lahore, Pakistan

Full Hardware troubleshooting including hardware assembling, RAM, hard disk, CD ROM, DVD ROM, and LCD etc. Installation of computer and network devices. Full configuration of network, cable based and fiber based connectors configuring straight and cross cables. Install and maintain audio visual equipment including display devices, projectors, televisions, camera system, video teleconferencing systems (VTC), microphones and speakers. Assemble and disassemble audio visual equipment as needed

کمپنی کا لوگو
Receptionist & Computer Operator (Part time)
Doctor Hospital & Medical Center Lahore
جون ۲۰۱۲ - دسمبر ۲۰۱۳ | Lahore, Pakistan

Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries. Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Helps patients in distress by responding to emergencies Contributes to team effort by accomplishing related results as needed

کمپنی کا لوگو
IT Technician & AV Technician
Fatima Memorial Hospital & Medical College Lahore
ستمبر ۲۰۰٦ - اگست ۲۰۰۷ | Lahore, Pakistan

Full Hardware troubleshooting including hardware assembling, RAM, hard disk, CD ROM, DVD ROM, and LCD etc. Installation of computer and network devices. Full configuration of network, cable based and fiber based connectors configuring straight and cross cables. Install and maintain audio visual equipment including display devices, projectors, televisions, camera system, video teleconferencing systems (VTC), microphones and speakers. Assemble and disassemble audio visual equipment as needed. 

تعلیم

Virtual University (DIGISKILLS.PK) Ministry of Information Technology ( (Government of the Punjab)
سرٹیفیکیشن, ‎
Graphic Design, FREELANCING
مکمل
2021
Modern Institute of IT & Vocational (M.I.T.V) (Government of the Punjab)
سرٹیفیکیشن, ‎
CCTV Cameras
مکمل
2017
Virtual University of Pakistan
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, ‎
Information Technology
2017
Allama Iqbal Open University
بیچلرز, بیچلرز ان آرٹس, ‎
Islamic Studies, General Group
2012
Punjab Board of Technical Education (P.B.T.L) (Government of the Punjab)
ڈپلوما, ‎
Electronics Equipment Repair
مکمل
2010
Board of Intermediate and Secondary Education Lahore
انٹرمیڈیٹ / اے لیول, , ‎
Humanities and Social Sciences, General Group
2005
Punjab Vocational Training Council (PVTC) Government of the Punjab
ڈپلوما, ‎
Computer Hardware
مکمل
2005
Board of Intermediate and Secondary Education, Lahore
میٹرک / او لیول, , ‎
Biology, Chemistry, Physics
فی صد 60%
2003

پیشہ ورانہ مہارتیں

ماہر Accounts Management Sklis
متوسط Call Control
ماہر CCTV Surveillance
ماہر CCTV Technician
ماہر Computer Hardware and Software Command
ماہر Computer Hardware Assembly
ماہر Computer Hardware Installation
ماہر Computer Literacy
متوسط Concept Planning
ماہر Conservation Awareness
متوسط Course Evaluation
متوسط Course Management
ماہر CRM Database Management
متوسط Customer Acquisition
متوسط Customer Service
متوسط Data Comparison
ماہر Data Distribution Analysis
ابتدائی Database
ماہر Database Management 
متوسط decent
ماہر Desktop Support
ماہر Disposing Materials
ماہر Electronic Equipment Repair
ماہر Email List Management
ماہر Energetic Skills
ماہر Excellent Organizational
ماہر Excellent speaking skills in the target language
ماہر Front Office Support
ماہر General Office Work Management
ماہر Handling Assignments
ماہر Handling Office Equipment
متوسط Hr work
متوسط Inbound Calls Management
متوسط Installation and Software Configuration Skills
ماہر IT Hardware Support
ماہر IT Help Desk
متوسط Knowledge of Development 
متوسط LAN Security
ماہر Legal Affairs Management
ماہر Moz Keyword
متوسط Nutrition Management:
ماہر Office Assistant
ماہر Office Management
متوسط Outbound / Inbound Calls
ماہر Outstanding communication abilities
ماہر Problem solving and Communication Skills
ماہر Production Quality Monitoring
متوسط Proficiency in English
ماہر Read English
ماہر Reception

زبانیں

ماہر پنجابی
ماہر اردو
متوسط انگریزی

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National Highways & Motorway Police