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خلاصہ
I am a Site Manager with an Executive MBA in Marketing and a Master's degree in International Relations and Affairs from The University of Faisalabad. I have over three years of experience in managing fuel operations, customer service, and employee relations at Gas & Oil Pakistan Ltd, one of the leading oil marketing companies in the country. I have also worked as a Manager of Operations and an Admin and Procurement Manager for The Link Associate, a staffing and recruitment agency that provides services to multinational clients such as Unilever. In my most recent role as a Site Manager, I was responsible for adjusting fuel prices, monitoring fuel quality and quantity, maintaining customer relationships, supervising merchandise displays, performing fuel reconciliation, managing theft prevention, and ensuring sales revenues. I also managed employees and subordinates, working in a team to provide excellent customer service and comply with company procedures. I have developed core competencies in fuel pricing and reconciliation, procurement and administration, office administration, maintenance management, and HR policies. I am motivated by the challenge of optimizing fuel operations and enhancing customer satisfaction. I value teamwork, innovation, and quality. I can bring diverse perspectives and experiences to the organization, as I have worked with different clients, suppliers, and stakeholders in the oil and recruitment sectors.
تجربہ
Site Manager at Company Operated Site
· Adjust fuel prices in line with company procedures
· Monitor fuel prices on a daily basis and adjust whenever necessary; ensure compliance to company procedures.
· Maintain relationship with customers
· Sales information and service.
· Supervise merchandise displays
· Perform fuel reconciliation
· Refill fuel tanks in exchange for money.
· Monitor customer service
· Ensure all employees are providing excellent customer service in accordance to company policy.
· Manage employees and subordinates, working in a team
· Manage theft prevention
Admin & Procurement Manager
Procurement of Local Items: Handling all procurement related jobs through standard procedure i.e. Request for quotations, Comparison of Cost, Negotiation with Suppliers and Award proceeding the Purchase Orders with the objective of reduction of cost in buying the Fuel Oils, Lube Oils, Office Supplies, Plant Supplies, Materials, Safety & Fire Extinguishers and replenishment / supply at all locations of the Group. Timely processing of payments in accordance with the nature of transactions. Monitoring and controlling the payment schedules. Support providing to cross
functional departments in making accurate & timely payment.
Administration Work. Fleet Management, Cash Management, Housekeeping management, Travel Management, Supplies Management, Reporting Management, Visa Processing, and Security Related Issues.
Operations Officer
Managing overall operations of Faisalabad region of Pakistan.
Managing & monitoring Business interventions, development and introduction of new application based and tailored services, looking after long term & short-term key Accounts, Ensuring smooth operations,
Resolving legal issues and other operational issues, Reporting and analysis of business reports
New products &Services Development (Business Development
Coming up with new services and offers to keep up with the needs of cooperate clients
Presenting mobility solutions to Cooperate sectors
To run 24hrs operations by handling and managing shifts.
Investigate/handle/review accident/incident issues & assure correction/ corrective/ preventive actions.
Approval of inter location transfer of fleet, DBR, purchase orders/petty cash expenses Efficient time & fleet management by ensuring minimized idle time of fleet as well as drivers. Meeting with existing clients and vendors for their feedback and for the retention of account relationship.
Control of fuel & Maintenance cost
Ensuring equilibrium in overtime & outstation of driver
To deal multinational clients like P&G, JS Global, Novonordisk, Unilever, Engro, Mobilink and Avari Hotel Faisalabad, Serena Hotel Faisalabad and to make good relationships by satisfying their needs. To cater demand of clients through efficient planning;
Handling the complaints of customers.
