خلاصہ

"With 4 years of dedicated experience in the customer service call center domain, I've honed a comprehensive skill set focused on delivering unparalleled service. My tenure has been marked by a commitment to resolving customer queries swiftly and effectively while maintaining a strong emphasis on customer satisfaction.

My day-to-day involved handling a diverse range of inquiries, demonstrating adaptability, and utilizing excellent communication skills to interact with customers from various backgrounds. I've developed a knack for multitasking in high-pressure situations, ensuring efficient problem-solving while maintaining a professional and empathetic demeanor.

Throughout my career, I've consistently exceeded performance metrics, showcasing my ability to thrive in fast-paced environments. My approach is rooted in a customer-centric mindset, where I prioritize not only resolving immediate concerns but also cultivating lasting positive relationships with clients.

I'm passionate about delivering exceptional service and am adept at leveraging technology and customer management systems to streamline processes and enhance the overall customer experience.

My goal is to continue utilizing my expertise to contribute positively to any team or organization, bringing a blend of experience, dedication, and a proactive approach to customer service excellence."

تجربہ

کمپنی کا لوگو
phone banking officer
Allied bank call center
نومبر ۲۰۲۲ - موجودہ | Islamabad, Pakistan

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Csr
ufone
مارچ ۲۰۲۰ - نومبر ۲۰۲۲ | Islamabad, Pakistan

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Junior Reservation Booking Clerk
Pakistan Railway Advisory Consultancy Services (PRACS)
ستمبر ۲۰۱۸ - مارچ ۲۰۲۰ | Rawalpindi, Pakistan

تعلیم

Allama Iqbal Open University (AIOU)
بیچلرز, بیچلرز ان آرٹس, B.A‎
2022

پیشہ ورانہ مہارتیں

ماہر Call Center Development
ماہر CEM Deployment
ماہر Client Relations Management
ماہر Client Service Oriented
ماہر Close Attention to Detail
متوسط Commitment to Customer Service
ماہر Communication Skills
ماہر Contact Center Consulting
ماہر Coordination Skills
ماہر Customer Satisfaction Management
ماہر Customer Service
متوسط Excel
متوسط Fluent in English
ماہر Greeting Visitors
ماہر Hospitality Knowledge
ماہر Inbound Call Handling Skills
ماہر Interpersonal Skills
ماہر Management Skills 
ماہر Monitoring Skills
ماہر Operational Tasks Handling
ماہر Presentation Skills
ماہر Pressure Situations
ماہر Problem Solving
ماہر Quality Assurance
ابتدائی Restaurant Operations
ابتدائی Superior Client Services
متوسط Team Management
ماہر Time Management
ماہر Time Management 
متوسط Written Oral and Communication

زبانیں

متوسط انگریزی