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خلاصہ
To join a reputable organization, where I can learn and gain more professionally to grow in my career and utilize my expertise to make myself more beneficial to the organization. In short to enhance my knowledge, improve my skills by working under the winning team and pursue a dynamic career for the best interest.
تجربہ
IT Support Executive (System & Network), PTCL
• Providing Complete System Administration support to a network more than 400 Nodes
• Implementing Oracle based Siebel CRM in Contact Centers
• Configuring machines for CISCO IPCC and Siebel CRM
• Installation and configuration of Windows (7, 8) windows Server 2003 & 2008
• Deployment of FTP Server to secure or easy to manage the Call Center data
• Training and Support to the end users
• Managing Proxy Server
• Installation and maintenance of surveillance (DVR & CCTV) and security equipment’s
• Troubleshooting of Systems and Network end (Software & Hardware) Issues
Team Lead Backend Support Technical Coordinator Support & Coordination
• Dealing President/ CEO Office Escalations & Inquiries regarding customers and network ends
• Providing level 1 escalations support to corporate customers regarding VPN, DXX, E1, HDSL, BDSL, EDSL, IPLC, DPLC, MPLS, Dark Fiber, DRS, UAN, PRI, BRI, VSAT
• Trouble shooting and Link testing of Network backend issues through NMS (Solar wind)
• Responsible to resolve the ADSL issues from MDF, DSLAMS.
• Monitoring of DSLAM’s using MRTG.
• Monitoring the traffic of all BRAS’s and Uplink/Trunk links using MRTG and coordinates with TAC team.
• Port Issues (Resetting the ports from DSLAM portals).
• Rectification of Patching Issues in coordination with regional teams.
• Resetting the sessions and passwords using AAA Server Portal.
• Providing Level-2 Technical Support to field engineers.
• Troubleshooting regarding day-to-day Smart TV/ADSL/EVO/LTE issues of customer connectivity.