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خلاصہ
Skilled IT Support Engineer with 3+ years of experience in providing technical support to a wide range of clients. Proven ability to diagnose and resolve complex IT issues quickly and efficiently. Expertise in Microsoft technologies, Windows, Macintosh, Linux, networking, and cloud computing. Excellent customer service and communication skills.
Key Skills and Accomplishments
- Installed and configured client computer systems
- Responded to client IT support requests via phone, email, and chat.
- Provided on-site and remote technical support.
- Diagnosed and resolved hardware, software, and networking issues.
- Maintained and updated client systems and software.
- Documented and tracked support tickets.
- Escalated complex issues to senior engineers.
- Trained users on new software and technologies.
- Expertise in cloud computing platforms such as AWS and Azure.
تجربہ
IT Support Engineer
Installed and configured client computer systems.
Responded to client IT support requests via phone, email, and chat.
Provided on-site and remote technical support.
Diagnosed and resolved hardware, software, and networking issues.
Manage Active Directory structure.
Servers management, PDC, ADC, email servers(Mdaemon).
Maintained and updated client systems and software.
Documented and tracked support tickets.
Escalated complex issues to senior engineers.
Trained users on new software and technologies.
Expertise in cloud computing platforms such as AWS and Azure.
IT Support Engineer
Installed and configured client computer systems.
Responded to client IT support requests via phone, email, and chat.
Provided on-site and remote technical support.
Diagnosed and resolved hardware, software, and networking issues.
Manage Active Directory structure.
Servers management, PDC, ADC, email servers(Mdaemon).
Maintained and updated client systems and software.
Documented and tracked support tickets.
Escalated complex issues to senior engineers.
Trained users on new software and technologies.
Expertise in cloud computing platforms such as AWS and Azure.
Jr. IT Support Engineer
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