• Oversee and handle administrative issues of assigned area
• Achieve maximum Customer Convenience, Quality of Service & Customer Satisfaction
• Achievement of assigned Sales targets & responsible to give growth to existing business
• Manage revenue generation through upselling and encourage culture which promotes Customer loyalty and retention.
• Developing contacts and managing relationships with key stakeholders
• Retail & franchise outlet/network management
• Ensure the efficient availability of stock/inventory
• Financial management at retail channel
• Manage focused Churn Management Program and initiatives
• Monitor & take necessary steps for individual / team improvement
• Training needs analysis and have they arranged.
• Availability of systems and tools. Assurance of data security and confidentiality.
• Performance appraisals of staff.
• Create & Implement plans for continuous improvement of Customers’ experience
• Implement processes to reduce work load and increase efficiency to satisfy the Customers’ needs
• Coordinate and follow up with different departments to resolve the issues in a timely manner
• Ensure compliance with budgets, targets, and deadlines through the implementation of cost-efficient controls.
• Ensure compliance with legal and ethical standards

• Looking after the largest region and having more than 40 franchises with 115 staff.
• Plan postpaid sale or any other assigned product in order to maximize sales in assigned franchises.
• Present ideas & their Execution in a smooth way
• Monitor and improve Sales & CS Activities at the assigned Franchises.
• To ensure that the franchises are working as per the defined company policies and procedures.
• Act as focal point for all related issues of the assigned franchises and also co-ordinate with different department to ensure smooth operations at the franchise centers.
• Identifying the areas where re-engineering of processes is required
• Updates and other important information is shared with the assigned franchises on timely basis
• Training need analysis on regular basis of assigned franchises
• Ensure availability of all types of inventory items at designated touch points
• Conduct follow up on trainings imparted and refresher training sessions along with assistance as and when required basis.
• All Sales & CS related issues are identified and addressed proactively at the assigned Franchises and issues logged are resolved effectively.
• Conduct periodic audits and reviews
• Ensure the efficient availability of inventory at all retail network

• Resolve walk in customer’s issues and queries.
• Achievement of assigned targets
• Assist Sales team
• Follow up for the resolution of customer’s complaints.
• Coordination with different departments internally
• Overall administration of sales & service center.

• Achievement of Sales targets
• Conduct daily face to face sales visit
• Prepare and submit sales reports
• Developing new and innovative marketing programs to promote company’s products.
• Creating awareness in the customers about the company’s products.