• Content Development & Content Management on Talabat.com portal & smart-phone apps at all time.
• Suggesting and implementing keys words for new restaurants for SEO and Search Engine Marketing.
• Month-on-Month reporting to Marketing Department for campaign design for Top 10 Business Grossers
• Working on the monthly marketing planner for devising online marketing campaigns and sourcing deals/ discounts from vendors.
• Responsible for managing fail-rate on WoW basis
• Reporting WoW to HQ in Kuwait with operational performance.
• Constantly consulting & training restaurants for reaching optimum delivery network for timely delivery.
• Rectifying all human possible errors and in back end processes.
• Managing all technical queries related to web-portal and smartphone application.
• Helping vendors to increase conversion ratio (CVR) of orders
• Client Relationships meetings to increase their business of Talabat.com
• Managing Key Accounts in Oman for instance: KFC, Domino’s, Papa Johns, Pizza Hut, Hardee’s and etc.
• Sharing monthly and quarterly sales reports to key accounts & top business grossers.
• Partially-Involve in Relationship meetings with new and existing clients to make relation in strong tie.
• Detailed presentation about the company website, from customer’s end as well as client’s end and describing all features and benefits for both parties.
o Key Achievement:
 Reduced failed rate from 13% WoW to 3.25% with-in 2-Week
 Relationship with all Key Accounts at a personal level
 Sourced 50% OFF deals with vendors that increased orders by 30%

• Working on Company’s different Web applications, Administration tasks, along with Customer Care responsibilities.
• Implemented Live Chat in Oman and have been responsible for assisting customers and reporting daily to line manager
• Dealing on Complaint management system of customer to have an eye on every single customer's experience till his satisfaction is fulfilled.
• Day-on-Day customer complaint management through Zendesk ticket generating application and keeping the KPI of closing tickets with-in 48 hours
• Uploading content on the web-portal and keeping it up to date for providing accurate information to end-customers.
• Assisting Customers for online “Tracking order”, “Problem with Password”, “How to use the website” and “Rectifying complains” from customers side.
• In capacity to tackle down all incoming issues from Restaurants/Customers side to run smooth Operations along with reporting to Line Manager.
o Key Achievements:
 Implemented Zendesk ticket generating app in Oman.
 Acknowledged by the management for closing tickets in record 48 hour time-line, Avg 25-30 queries/ day.
 Closely managed the uploading of all Key Accounts like KFC, Domino’s, Pizza Hut.

• To capture different market areas to introduce company’s product & increase in Sales.
• Finding the Competitor’s Strategies and share worth in market to design better ways of selling.
• Negotiate and fix suitable percentage of profit with Customers to increase profitability.
• Making new policies & strategies for the betterment of company in long terms.
• Cold calling and pitching to new clients with in Oman and Gulf Region to devise deal and develop negotiation patterns.
• Developing incentive base promotion strategies for current distributor to meet sales-target
• Reporting weekly & monthly sales & profit analysis directly to CEO.

• Ensure of Availability of all kind of resources required by resource persons for smoothly operations of the program.
• Monitoring, directing and performing all day-to-day operations of assigned programs to ensure that procedures &
Policies are being followed.
• Attending all departmental meetings with the university management and discussing any benefits of the program and the department.
• Ensure the implementation of all policies approved by higher management
• Preparation and presentation of new session’s orientation reports.
• Design new strategic policies on small departmental level for the betterment of regular operations.
• Direct reporting to Director Program of Faculty.

• To Assist Area Sales Executive in every mean of work to increase sales.
• To Capture Specific Area for increase in sales.
• Assurance of product delivery on time.
• Negotiate and fix suitable percentage of profit with retailers.
• Making new Wholesale and retail customers by giving better Offer than Competitors.