Core duty is to improve existing Campus Management System interfaces and business process flow
To provide easy to use interfaces with maximum functionality.
Highlight system bugs and glitches and coordinate with the vendor to fix them.
Brain benched internal audit system to assure actual student’s count.
To train existing cities about new interfaces and reports how to and where to use them.
To train new cities about new Campus Management System and helped them shifting from old CMS to the new one.
Timely update interface usage handling to facilitates users across the campuses.
Successfully delivered first ever CMS manual with complete work flows are shared from admission to transport, from events to SMS broadcast.
Successfully delivered first ever CMS Reports manual

Work as acting team lead in absence of team lead
Co-ordinate with different teams to resolve customers' issue/taking follow ups of their requests/complains
Helping company attain the highest customer service ratings by providing better customer experience and solutions to their problems
Managed a workload within a deadline-driven environment.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Analyse data to extract meaningful & useful information to manage overall contact center environments.
Analyse customer calling trend over the helpline to highlight the core issue.
Analyse the reasons of frequent callings.
Performed comprehensive User Acceptance Testing (UAT) of all new Value-Added Services, offers, and products before commercial launch.
Developed & re-engineered business processes for resource efficiency for contact center & back end teams.
Revamped BVS (Bio-Metric Verification) process handling over the helpline to ensure.
To ensure timely change in existing processes for resource efficiency needs as and when required for constant improvement & maximum customer satisfaction.
Enhanced processes of CRM (Customer Retention Management), Network Complaint Unit (NCU), Communication Unit (CU), Investigation and Research Unit (IRU).

Respond to different inquiries, providing quality service to customers and associates inquiring about the new services within a deadline driven environment.
Listen attentively to caller needs to ensure a positive customer experience.
Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Check to ensure that appropriate changes were made to resolve customers' problems.
Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Worked as CCR on 111 helpline for both postpaid and prepaid customers.
New Sales Activation.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.