1. Analyzes and assesses training and learning needs of employees; Identifies knowledge/skills gaps and provides relevant trainings through digital or classroom trainings programs.

2. Designs instructional plan i.e. storyboards, learning hours, evaluation criteria; Outlines training executional plan in coordination with the team.

3. Develops learning programs and instructs team to design contents of programs; Reviews program content and suggests modifications; Ensures suggested changes are incorporated and approves training and learning program content.

4. Shares the training and learning programs with relevant stakeholders and accordingly finalizes for further execution.

5. Monitors end-to-end execution of digital trainings and learning courses; Ensures completion of training courses and strives to achieve desired outcomes.

6. Seeks assistance of team in development of training material and administers classroom trainings as an expert on soft skills, fair treatment of customer (FTC), customer experience, smart campaigns, sales skills trainings etc.

7. Approaches in-house trainers and subject matter experts (SMEs) for classroom trainings.

8. Executes training of trainer (TOT) programs to equip SMEs with relevant expertise to deliver assigned training programs; Coordinates with relevant stakeholders to arrange for external trainers in case of non-availability of in house training team.

9. Stays abreast with market trends and latest technologies for e.g. E-learning platforms, modules and Software etc.

10. Analyzes digitization needs of organization in perspective of training and learning and stays ahead in terms of completion in the market and to sustain digital journey of the organization.

11. Addresses learning needs of employees with suitable digital solutions in line with strategic directions, business requirements and market trends.

1. To manage and develop the Banks Virtual Learning Environment (VLE) providing support and training to all Head office and branch staff.
2. To Plan, implements and manages the region wide online course development process including staff training, instructional design and quality course design reviews.
3. To Develop and implement the learning strategies and programs.
4. To Evaluate individual and organizational development needs with aspects to E-Learning and digital platforms
5. To Design and deliver e-learning courses, workshops and other training's, such as webinars, virtual and digital sessions
6. To Directs and coordinates the activities of the eLearning Department; implements strategies to ensure quality online, hybrid, and blended training programs.
7. To Builds consensus across diverse stakeholder groups and setting a strategic direction for technology enabled training interventions.
8. To Collaborates with Information Technology Services regarding instructional delivery systems, course development software, support services for branch and head office staff, and provides recommendations as appropriate

To identify training and development needs with regular consultation with business managers and HRD.
Working closely with management, ensure that policies, programs and processes are developed, implemented, communicated and consistently administrated in compliance with organizational objectives and with relevant lawsregulations.
To design, develop, deliver and assess the impact of staff training for the existing and new joiners.
To supervise provide support to the soft skill courses development, need assessment and deliver from time to time.
To maintain manage the employee training database and to co-ordinate with the branches, units of the bank regarding offering training courses and seeking nominations.
Designing and developing training on functional and behavioral development programs based on both the organizations and the individual's needs.
Implementation of cost and benefit analysis for training modules by keeping in mind training importance for company business and individual learning.
Developmentregionfective induction programs and training for new joiners.
To arrange monthly RM meeting with functional heads and make training calendar.
To develop succession planning for key positions.
Preparation of training budget.
Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment.
To conduct training on credit appraisal.
To carry out TOT on KKK manual to develop trainers in each region

*Analysing Training Needs of organisation at all levels
*To prepare and review performance appraisals and evaluation
*Development of training plan and modules on the basis of Training Needs
*Planning of Organisational structure and restructuring conferring to the need future needs
*Development of policies and procedures
*To provide guidance and counsel to management on matters such as recruiting, organisational design and development, succession planning, employee relations practices, training, compensation planning and employee communications
*To Review all screened and short listed CVs for all new imminent positions
*To monitor all interviews schedule and post interview evaluations
*To cross check all newly hired employees data in HRIS
*To ensure employees seating plan according to their needs
*Approval of staff loans and salary advances
*Verification of salary advances and staff loans prepared by the subordinates, on weekly and monthly basis
*Scrutinising the leave management system and records of all employees
*Verification of monthly payroll and disbursement salaries
*Preparation of EOBI and PESSI
*To resolve all disputes related to EOBI and PESSI at Government Level
*Review and preparation of final settlements in HRIS
*Calculation of salary related taxes in HRIS
*To deal with all administrative related issues and disputes
*Grievance handling at all levels of Organisation
*Dealing with foreign office regarding visa related issues of higher management
*Verification, planning and assessment of all incentives, bonuses and allowances
*Appraisal and Confirmation of employees probation report

*Delivery of high quality teaching and learning to an agreed timetable
*Designing of assessment activities in accordance with the assessment criteria
*Identification of assessment opportunities for the learners
*Providing Guidance to the learners towards approaches in gathering assessment evidence
*Verification of authenticity and sufficiency of assessment evidence produced against assessment criteria/unit content
*To Observe, scrutinize and record the evidence of individual work within group activities
*To Provide and maintain teaching materials including; hand-outs, assignments, live assignment and assessment papers.
*To Prepare Schemes of Work and Schemes of Assessment.
*To assist in the recruitment and admission of new students.
*To attend promotional events to publicize College and Business School activities.
*To liaise with external awarding body representatives e.g. External Verifiers/moderators

*To maintain a record of all Personal Development Reviews on behalf of the Senior Management Team and the Managing Director
*To provide leadership, direction and expertise for the full scope of human resources function at operational and strategic level
*To provide guidance and counsel to management on matters such as recruiting, organisational design and development, succession planning, employee relations practices, training, compensation planning and employee communications
*To serve as a change agent and partner with senior leadership to ensure a high-performing organisation.
*To coach and counsel employees regarding HR policies and procedures relative to transfer, promotion, compensation, benefits and conditions of employment.

*Use of internal and external information and data sources to monitor and responsible for the quality and delivery of the curriculum
*Facilitate the development of the knowledge, qualities and competencies required by the
Syllabus and assessment
*To monitor targets for student recruitment, attendance, retention and achievement
*Contribute in the preparation of Self-Assessment document and the implementation of associated action plans
*To Ensure Personal Tutoring is delivered to all the candidates
*To Organise Internal Verification, second marking and moderation of students work in line with College Internal Verification and Assessment Policies in addition the requirements of awarding bodies.
*Organise and participate in the learner recruitment process.
*Responsible for the management and organisation of coursework, internal examinations, moderation and teacher assessment.

*Worked as an in-house; soft skills and functional trainer for customer relation division of Telenor Pakistan
*Trained approximately 500 Newly hired employees on Product, Systems and Processes in the span of 4.5 years
*Trained existing staff of 1000; on competency development program and new product development
*Conducted KPI ( Key Performance Indicators) quizzes and exams for new and existing staff
*Interacted with Internal and External customers through surveys and feedback to serve their needs in a better way.
*Prepared a customized customer service manual for different customer base ( Corporate, Prepaid, Postpaid, Blackberry)
*Delivered technical trainings to NOC (network operation center) teams.
*Developed strategies and goals for different department with the aspects of training and development of employees