1. Responsible for (Telephone Conservation) with All Callers (Panasonic PABX 1232 & 616 ).
2. Be courteous, polite, helpful and professional in customer approach.
3. Answer telephones and transfer to appropriate staff member.
4. Meet and greet clients and visitors.
5. Assign walk-in customers with minimum waiting time.
6. Maintain accurate records on daily number of walk-ins and ensure daily reports are sent to Line Manager
7. Handle complaints, customer queries, resolve issues within specified timelines (as per SLA and use of Priorities), if appropriate
8. Escalate customer issues and report major problems to Superiors
9. Make recommendations for improving the process of receiving walk-in customers to reduce waiting time and increase customer satisfaction
10. Ensure Reception Area and Information desk are kept clean, tidy and well maintained throughout the day
11. Coordinate with Office Assistance to ensure all customers are offered refreshments in the waiting area
12. Ensure that messages are taken promptly and informed to the concerned staff
13. Coordinate booking of meeting rooms
14. To maintain attendance record on daily basis as per company policy.
15. In Page Urdu Circular Drafting