Current Job Responsibilities:
UAT of LMS Releases and Bugs: Conduct User Acceptance Testing (UAT) for LMS releases and effectively address identified bugs to ensure the quality and functionality of the system.
 Data Retrieval Through SQL: Proficiently uses SQL to retrieve and manage data, supporting data-driven decision-making processes.
 Vendor Coordination: Collaborate with vendors to resolve reported issues within the LMS application, ensuring seamless operations.
 LMS Support: Provide comprehensive LMS support to branch users, addressing queries and issues promptly.
Issue Follow-Up: Diligently follow up on reported issues with the IT team, ensuring timely resolutions and minimal disruption.
LMS Training: Conduct training sessions, including Auto LMS Training, NADRA Biometric Training, and Conversion Product Training, to equip branch teams with the necessary skills and knowledge for improved performance.
Technical Issue Resolution: Successfully troubleshoot and resolve technical issues within the LMS, maintaining optimal system functionality.
User Query Support: Offer valuable assistance to users with LMS-related queries, enhancing user satisfaction and productivity.
Assist Head of Department: Collaborate closely with the Head of Department in the resolution of complex cases, providing critical support in finding solutions.
Notable Achievements:
 Actively participated in and supported critical projects, including Conversion Product UAT, NEW PKRV Product UAT, and Migration of SMP Product UAT, contributing significantly to their success.
 Played a pivotal role in Project After Closure releases UAT, NADRA Biometric UAT, Credit Application Form UAT, and various other essential testing phases.
Conducted training sessions that boosted branch efficiency, such as Auto LMS Training, NADRA Biometric Training, and Conversion Product Training.
 Significantly reduced backlog by addressing long-pending issues, improving team performance, and operational effectiveness.
 Identified critical issues within systems, leading to the creation of detailed PDC manuals and reports, enhancing overall efficiency.
Proactively identified and reported stuck cases at the closing stage, streamlining workflow and ensuring timely actions.
Successfully provided essential support in the recent 1Link integration, which involved providing import files to the 1Link team, analyzing reports, and efficiently handling export files, ensuring a seamless integration process.
These achievements reflect my dedication to excellence and my ability to contribute positively to organizational growth and success.

Actively contributed as a key part of team to deploy core banking systems in PMRC. SC Com, Kickoff, project plan UAT signoffs weekly internal meetings GAP reports preparation. Held full accountability for conducting manually Integration, UAT, UI, stress, load, modules, and performance testing for clients. Created, maintained, revised, and tested request and SRS documents according to the client requirement.

Developed, supervised, and finalized customized projects according to strict deadlines while complying with budget and time constraints while coordinating with the product development team.
Ensured accurate diagnosis and swift resolution of production and ongoing system issues while offering robust assistance to clients.

Streamlined and supervised everyday communication regarding applications, hardware, and software troubleshooting with sector executive, departmental heads, and all branches on a regular basis. Rendered keen eye for details to examine AB II & AB III parameters, facilitate AB II, AB III, and MIS application, and oversee UAT and core banking patches deployments. Built synergies with vendor to issue reports in core banking applications. Delivered first-rate technical support to CFC staff in resolving their problems. Offered training to the users as well as participated in new branch opening. Assumed and maintained liability for retrieving data through SQL. Produced and retained record of ATM cards while determining all the relative query/complaints related to ATM operations. Built synergies with vendor to execute end of day process and fix technical problems.

Served as an IT coordinator to perform ATM, operations of access, card activation in phoenix, and daily log maintenance regarding call center.
Achieved bottom line results by conducting application & database server maintenance in the SQL platform.
Created and maintained ATM card generation reports/records into system while producing and dispatching ATM card to branches and overseeing activation/deactivation of ATM cards.