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خلاصہ
To obtain a challenging performance based position in a reputed and progressive organization where I can use my competence to add value to the organization and to develop on continuing basis, my professional expertise skills. I am Lawyer and Developer (PHP, JavaScript) have Customer Services Experience on different local and International projects.
پراجیکٹس
تجربہ
Customer Services Representative
As a CSR I’m responsible in accordance with the defined customer servicing standards within the defined KPIs.
1) To explain all kinds of Warid tariffs and functionality of other products and services to the customer as per customer's request.
2) To remain apprised on all current policies, procedures, promotions, products and value added services offered by the company
3) To handle all customers in accordance with the established customer Handling standards and SOP's
4) To provide feedback to Relevant Department on important issues/problems cited by the customers to ensure customer retention
5) To take ownership and ensure resolution of customer complaints
6) Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company
7) Achieve and follow all policy and procedure implemented by company, etc.
Customer Relation Officer
As a CSR I was responsible in accordance with the defined customer servicing standards within the defined KPIs.
1) To explain all kinds of information products and services to the customer as per customer's request.
2) 2) To remain apprised on all current policies, procedures, promotions, products and value added services offered by the company
3) To handle all customers in accordance with the established customer Handling standards and SOP's
4) To take ownership and ensure resolution of customer complaints.
5) Contributes to team effort by accomplishing related results as needed.
6) Achieve and follow all policy and procedure implemented by company, etc.
I Worked for Telenor Pakistan a cellular network in Pakistan. As a Customer Relation officer I served in Telenor Pakistan in FCA and Prepaid Queue.
Tele-Marketing and Sales Representative
As Customer Service Representative My JDs were:
1) Maintains customer records by updating account information.
2) Resolves product or service problems by clarifying the customer's complaint
3) Achieve Sales Target
4) Lead Generation
5) Contributes to team effort by accomplishing related results as needed.
AGA Communication is a BPO Call center where I worked as a telesales Representative on different projects and also worked as a QASup. I worked on projects like Npower, Eon energy, and Opus energy limited.
