• Maintain an accurate and detailed calendar for Group Chief Operating Officer, manage and log incoming scheduling
requests, re-schedule meetings upon request, proactively communicate changes, and anticipate and respond to
scheduling conflicts
• Track Group Chief Operating Officer tasks and projects to ensure appropriate prioritization of projects with respect
to deadlines and organizational developments
• Organize internal and external meeting for Group Chief Operating Officer, including logistical and substantive
preparation.
• Manage all travel scheduling and arrangements
• Ensure consistent and efficient interaction with other executive assistants across the organization; demonstrate
poise and tact under pressure and handle matters with sound judgement and confidentiality
• Provide special project leadership and support as needed.
• Conduct preliminary research on a variety of topics; draft materials as needed
• Handle confidential documents ensuring they remain secure.
• Independently handling complaint cell (Write to Chief Executive Officer/ Group Chief Operating Officer)
• Perform any other relevant duties as assigned

• Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.
• Attend meetings and keep minutes.
• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
• Make travel arrangements for executives
• Handle confidential documents ensuring they remain secure
• Lead HR Department through effective team management skills.
• Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
• Conducted Training Need analysis of the whole organization and coordinate with Head of the Departments and In-charges for developing learning & talent framework of their employees.

• Launched Performance Management Process with HR Consultant by designing KPIs and annual goals for all employees the first time in organization and worked on the annual objective setting exercise facilitating line managers to track performance.
• Developed Individual Development Plan (IDPs) for managers and in-charges for their career progression.

• Ensured completion of pre/post hiring formalities by scrutinizing /screening of hiring documents, coordination with
the candidates, respective HR Coordinator, Prepared hiring proposals, approval notes and offer letters.
• Assisted Head HR in interviews and also played a role of panel interviewer across the board.
• Ensured compliance of HR policy matters along with meeting turnaround times to induct right resources well in
time.
• Ensured compliance of HR policy matters, monitoring group/dept. head count budgets and ensuring all the
deadlines are met.
• Coordinated and Liaised with HR Software vendors for integration and implementation of system as per needs of
Talent Acquisition.
• Facilitated batch hiring unit for interviews, documentation completion till induction.

• Provided HR administrative functions in the core functional areas of Human resources.
• Performed all aspects of recruitment and staffing for the company for Officers & Executives staff.
• Responsible to handle orientation process of all new inductees in organization.
• Developed Management Essential Program for all the active Managers at head office with a focus of developing the
required skills in order to improve their performance to achieve the overall process efficiency.
• Initiated and managed reward system i.e. cash awards and appreciations to high performers systems to boosts and
encourages employees.
• Responsible for employees Leave Management.
• Handled Employees Group Life Insurance, Medical Facility & Workers Welfare fund across the board.