- Managing client portfolio (B2B) worth PKR. 75 million including Sapphire, Coca Cola, Jazz, Allied Bank, PHA, Hameed Latif Hospital, Tkxel, Netsol etc.- Achieved nationwide highest new acquisition revenue in Q1 2023 as PKR. 5 million-Utilize various channels, such as networking and referrals, to identify and target potentia-Utilize various channels, such as networking and referrals, to identify and target potential clients.- Establish health partnerships with various companies for corporate reach programs- Developed and achieved exponential growth in value vouchers in corporate- B2B sales development & key account management-Customize sales proposals and presentations to address the specific needs and objectives of each client.-Engage in effective negotiation techniques to successfully close sales deals, adhering to company pricing policies and agreed-upon terms.-Consistently meet or exceed sales targets, including revenue goals.-Provide regular updates to management, including accurate forecasting and effective pipeline management.-Conduct comprehensive analysis to understand clients' demands and requirements.-Present and showcase our services to prospective clients, emphasizing their unique features and benefits.-Cultivate and nurture strong relationships with key decision-makers and influencers within the target market.-Collaborate closely with internal teams, such as marketing and operations, to ensure a unified approach in delivering solutions to clients.

• Provide consistent and ongoing mentoring, coaching and training that focus on improving call center leadership, morale, and performance and employee retention
• Motivated team of call center operators on both inbound and outbound calls.
• Supervised inbound team to make certain they answered questions knowledgeably and thoroughly.
• Supervised outbound team, did spot-checks listening in on calls to make certain team followed provided scripts.
• Resolve operational challenges in urgent, deliberate manner
• Maintain good working relations with various departments to ensure the scheduling process flows smoothly
• Take calls as well as directs calls to agents who can handle them most efficiently
• Ensure data and call quality.
• Analyzes Contact Center reporting and reports any areas of concern to Administrator
• Set department goals and objectives. Facilitate monthly and/or 1-on-1 meetings with CSR to discuss goals and create a success plan.

• Listening to customers’ requirements and presenting appropriately to make sales.
• Maintain and developing relationships with existing customers via telephonic calls or emails.
• Responding to incoming calls or emails answer customer’s queries.
• Cold calling to arrange meeting with potential customers

•  Handle 200+ calls daily to resolve service problems by clarifying the customer's complaint. •  Attracts potential customers by answering product and service questions; suggesting information about other products and services. •  Forward customer requests and complaints to the concern department. •  Complete understanding of Customer Services SOPs. •  Updated with all Post-paid & Corporate SOPs. •  Daily attend shift meetings to keep updated with product. •  Organize workflow to meet customer timeframes