Results-driven Client Support Specialist with expertise in delivering exceptional customer service, resolving complex queries, and building strong relationships with clients. Proven track record of consistently meeting and exceeding client satisfaction targets, with a strong focus on prompt response times, effective problem-solving, and seamless communication. Skilled in security services, with a keen ability to upsell and cross-sell, driving business growth and revenue increase. Collaborative team player with a passion for process improvement, contributing to enhanced internal efficiencies and client experience. Committed to continuous learning and development, staying up-to-date with industry trends and best practices to deliver informed support and guidance to clients.
I am working here as a Controller call center manager.our company is a UK base security company, We are dealing with the internaational clients and emlpoyees. We are using a few softwares related to security business and i have complete knowledge regarding Map and basic comuter skill as we are using it mainly in our Business.