Managing large amounts of inbound and outbound calls in a timely manner
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
About1840 & Company is a global, freelance marketplace and BPO company providing on-demand, vetted freelance talent and outsourcing services. Our mission is to jumpstart growth for ambitious businesses by bridging the gaps with our expertise. We believe in enabling exceptional people to strike the best work-life balance by being able to work remotely from anywhere and maximizing their earning potential. We do this through a global AI-centric marketplace that matches resources and services with the most inspiring companies.1840 & Company is headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa, and Argentina. We also have an exclusive global network of freelance talent available in over 150 different countries. The Company is a venture builder and operates as a Limited Liability Corporation today with a wholly owned Philippine Incorporated subsidiary.Visit Website: https://www.1840andco.com

Working as a CSR and technical support specialist, guiding customers with their technical problems and doing basic troubleshooting steps. Managing Data on CRM and updating the issues, Working on Retention Tickets, Retaining the customers with the company, offering them subscription Renewals, working on referral campaigns, resolving customer concerns on voice calls by using switch vox and helpdesk, working on tickets, creating opportunities for new customers, and transferring the calls to verification to convert them into leads doing Activations on Ministra and Ministra player using rdp6 for remote WFH.* IPTV Services: Tashan IPTV, Boss IPTV, Vois IPTV and Homephone, Guru IPTV, Edminton IPTV, Brampton IPTV.
* Understanding the products and services provided by the company
* Supporting the customer through an email ticketing system and phone call
* Resolving customer complaints and queries
* Offering exceptional customer service and satisfaction
* Maintaining a healthy relationship with the clients.
* Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department
* Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports

 Resolving customer issues via chat on Zendesk or Freshdesk, Maintaining an Empathetic role with customers and solving their problems, Following up via emails and maintaining a healthy relationship between customers and the company, Resolving tickets, And updating data on Back Office Applications. Escalating the issue to international clients via Slack.Tools Freshdesk, Zendesk, Hurrier, Outlook, Slack, Dhphone