A versatil graduate with analtical skills looking for a challenging role. I am looking forward to get long term opportunity with challenging organization to pursue my career where I can bring into play all of my capabilities and the thirst to reach the peak. A competitive working environment with space to grow will extract the best out of an individual like me.
Day to Day Operations;
· Assisting walk in customers with their queries & complaints as per Daraz SOP.
· Assisting walk in existing Seller with queries, complaints and training as per Daraz SOP.
· Educate new customers how to shop on Daraz, download the app and place orders.
· Educate and train new sellers on Seller Center and organize Daraz Boot Camps.
· Responsible for managing a team of parcel processors and ensuring timely execution of vendor drop-offs
· To coordinate with DEX Heros to make sure all packages are picked and at day end there are zero package at the hubs.
· Keep in constant liaison with Station Managers and assist them in daily tasks.
· Manage customer returns as per Daraz SOP.
· Strategies with Hub Associate and make sure daily App Download and --Seller Sign up targets are met.
· Educate and train parcel processors on Daraz Systems.
· Educate Hub Associate on Daraz App and Seller Signups.
· Manage the overall admin of the Hub including Rent, Bills, Utilities and more.
Accomplished Projects:
v Work with the central team that includes Admin, Procurement, IT, Surveillance departments etc. for any Hub related assets and requirements, Also Supervise entire shifting process back-to-back into new facilities, & Design layouts of 02 Daraz respective stations i.e., Shaheed-e-Millat & Gulshan-e-Iqbal in Karachi, Pakistan.
v Managing Entire “Dex Losses” which was assigned by Line Manager.
v Handpicked of good resource of candidates as station officers during Daraz major campaigns that includes 10.10 ,11.11 and 12.12 respectively, given them a complete walkthrough Daraz entire process and trained them accordingly, furthermore after analyzing their skills & abilities which leads them as permanent resources and placed them in our dex facilities.