Zubi umar

تاریخ : جولائی ۲۰۱٦ - موجودہ

<div><p>PROFESSIONAL EXPERIENCE:</p> <p dir="ltr"> </p> <p dir="ltr">2) Saudi Airline – Islamabad Int’l Airport </p> <p dir="ltr">July 2016 to till Date </p> <p dir="ltr">Designation: Customer Services Officer &amp; Operation Executive </p> <p dir="ltr">Key Responsibilities </p> <ul> <li dir="ltr"> <p dir="ltr">Proficient in champ cargo systems;</p> </li> <li dir="ltr"> <p dir="ltr">Booking and reservations of cargo shipments &amp; DIP mail in cargo spot system</p> </li> <li dir="ltr"> <p dir="ltr">Proficient in cargo spot carrier module </p> </li> <li dir="ltr"> <p dir="ltr">Make discrepancy report. </p> </li> <li dir="ltr"> <p dir="ltr">Make QRT Mails for CAC shipments</p> </li> <li dir="ltr"> <p dir="ltr">Make PRE ALERTS for PER cargo</p> </li> <li dir="ltr"> <p dir="ltr">Follow up the shipments till final destination with PO mail.</p> </li> <li dir="ltr"> <p dir="ltr">Preparation of revenue reports</p> </li> <li dir="ltr"> <p dir="ltr">Preparation of FHR(Flight handling reports)</p> </li> <li dir="ltr"> <p dir="ltr">Responsible for Operations and Services</p> </li> <li dir="ltr"> <p dir="ltr">Cross ponding with GHA about cargo inventory, ULDs and also check shipment status.</p> </li> <li dir="ltr"> <p dir="ltr">All “PEM”&amp; “PER” HEG pay load check with LC team for upload cargo on time.</p> </li> <li dir="ltr"> <p dir="ltr">Follow up shipment status with customer</p> </li> <li dir="ltr"> <p dir="ltr">Follow up with UNILODE team for container.</p> </li> <li dir="ltr"> <p dir="ltr">Follow up with customer for getting business.</p> </li> <li dir="ltr"> <p dir="ltr">Update Adhoc on system.</p> </li> <li dir="ltr"> <p dir="ltr">Quote rates to customer</p> </li> </ul> <p></p> <p dir="ltr">PROFESSIONAL EXPERIENCE:</p> <p dir="ltr"> </p> <p dir="ltr">1) Expeditors International - Islamabad </p> <p dir="ltr">July 2012 to July 2016 </p> <p dir="ltr">Designation: Operation Executive &amp; CS </p> <p dir="ltr">Key Responsibilities </p> <ul> <li dir="ltr"> <p dir="ltr">Ensure smooth and timely freight process flow.</p> </li> <li dir="ltr"> <p dir="ltr">Timely respond to Global RFQ and customer enquiries.</p> </li> <li dir="ltr"> <p dir="ltr">Prepare and check various documents for international transportation.</p> </li> <li dir="ltr"> <p dir="ltr">Coordinate and negotiate rates with our origin offices.</p> </li> <li dir="ltr"> <p dir="ltr">Ensure accurate and timely client and vendors billing.</p> </li> <li dir="ltr"> <p dir="ltr">Ensure accurate and timely data entry into our operating system.</p> </li> <li dir="ltr"> <p dir="ltr">Interact with our customers in arranging their international import shipments, meeting customer service standards.</p> </li> <li dir="ltr"> <p dir="ltr">Meet compliance at all times to regulations.  This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.</p> </li> <li dir="ltr"> <p dir="ltr">Understand department process flow, constantly looking for areas of improved efficiency.</p> </li> <li dir="ltr"> <p dir="ltr">Ensure all customers standard operating procedures are followed as per the DLSOP.</p> </li> <li dir="ltr"> <p dir="ltr">Work with the team on meeting KPI standards, as per the company’s procedures.</p> </li> <li dir="ltr"> <p dir="ltr">Monitor shipment reports to ensure total customer satisfaction</p> </li> <li dir="ltr"> <p dir="ltr">Allocate workloads within team to ensure smooth operations.</p> </li> <li dir="ltr"> <p dir="ltr">Ensure meets company standards of 26 hours training per year requirement.</p> </li> <li dir="ltr"> <p dir="ltr">Daily review BB E-mails and operational reports and work with team on updating event codes</p> </li> <li dir="ltr"> <p dir="ltr">Audit files and work with the team on meeting operating process standards</p> </li> <li dir="ltr"> <p dir="ltr">Build and maintaining strong relationships with vendors and customers</p> </li> <li dir="ltr"> <p dir="ltr">Target to the new customer.</p> </li> <li dir="ltr"> <p dir="ltr">Effectively working on sale leads program.</p> </li> <li dir="ltr"> <p dir="ltr">Preparation of BCR &amp; Credit Extension.</p> </li> <li dir="ltr"> <p dir="ltr">Creation of new GCI.</p> </li> <li dir="ltr"> <p dir="ltr">Timely update in CRM system.</p> </li> <li dir="ltr"> <p dir="ltr">Participate to the transition of new business/ updates to existing business.</p> </li> <li dir="ltr"> <p dir="ltr">Proactively work to maintain and monitor accounts payment as per customer agreed time.</p> </li> <li dir="ltr"> <p dir="ltr">Ensure company credit procedures are followed and utilized effectively.</p> </li> <li dir="ltr"> <p dir="ltr">Accurate and timely billing of vendors and resolve accounting issues.</p> </li> <li dir="ltr"> <p dir="ltr">Monitor accounts payable to vendors (Airlines, truckers etc.) utilizing BNP report.</p> </li> <li dir="ltr"> <p dir="ltr">Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. </p> </li> <li dir="ltr"> <p dir="ltr">Generation of monthly revenue report.</p> </li> <li dir="ltr"> <p dir="ltr">Facilitating Corporate clients like, Mol Pakistan, Rohde Schwarz. </p> </li> <li dir="ltr"> <p dir="ltr">Oracle System Pakistan, Telenor Pakistan, Pakistan Oil Field, Attock Refinery etc. </p> </li> <li dir="ltr"> <p dir="ltr">To ensure custom clearance as well as appropriate and timely delivery of shipments </p> </li> <li dir="ltr"> <p dir="ltr">Shipment tracking and updating the customer on timely basis.</p> </li> <li dir="ltr"> <p dir="ltr">Calculated weight, volume, or cost of goods to be moved.</p> </li> <li dir="ltr"> <p dir="ltr">Selected shipment routes, based on nature of goods shipped, transit times, or security needs</p> </li> <li dir="ltr"> <p dir="ltr">Collaborating with custom brokers, composing invoices, checks, collecting payments from related parties</p> </li> </ul> <ul> <li dir="ltr"> <p dir="ltr">Electronic Transport Management System (ETMS) </p> </li> <li dir="ltr"> <p dir="ltr">Quality Health Safety &amp; Environment (QHSE) </p> </li> <li dir="ltr"> <p dir="ltr">Hazard Identification (HSE) </p> </li> <li dir="ltr"> <p dir="ltr">Information Security </p> </li> <li dir="ltr"> <p dir="ltr">Diploma in CIT from P.O.F WELFARE COMPUTER CENTER  </p> </li> </ul> <p dir="ltr"> PERSONAL DETAIL</p> <p dir="ltr"> </p> <ul> <li dir="ltr"> <p dir="ltr">Husband Name            Muhammad Umar</p> </li> <li dir="ltr"> <p dir="ltr">Marital Status           Married </p> </li> <li dir="ltr"> <p dir="ltr">CNIC No.              37406-2759461-0</p> </li> <li dir="ltr"> <p dir="ltr">Nationality              Pakistani</p> </li> <li dir="ltr"> <p dir="ltr">Domicile              Rawalpindi</p> </li> </ul></div>