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خلاصہ
I am a highly acclaimed, conscientious Banking Operations Leader adept at all facets of bank operations and management procedures. I am skilled at determining office needs and assessing the needs of banking personnel through comprehensive payroll management and staff scheduling. Banking Leader who combines a strategic, customer-focused, and operational mindset with financial management to maximize revenue, profitability, cash flow, and shareholder value. I am a strong and positive leader who provides clear direction in empowering teams to develop and implement the strategies and actions to achieve goals. I am well versed in streamlining banking operations and supervising business continuity activities, area offices, branches, and corporate office of the bank. I have completed Master of Business Administration in Finance from UAAR, Rawalpindi
My key skills include Corporate & Commercial Banking, Revenue & Profit Growth, Banking Operations, Strategic Planning & Forecasting, Budget Planning & Forecasting, Financial Risk Management, Team Mentoring & Supervision, Financial Oversight, Client Relationship Management, AML & KYC, Banking Policies & Procedures, Audit Objections & Compliance, Credit Management, System & Operations Training and Excellent Communications
Currently I am engaged with Khushhali Microfinance Bank Limited, as a Manager – Banking Operations, where I streamlined and supervised Business Continuity activities, Area Offices, Branches, and Corporate Office of the Bank. Automated banking operations, as well as established and executed back-up plan in all branches and corporate to identify critical resource and continue most critical business functions. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
پراجیکٹس
تجربہ
Manager Banking Operations / Service & Quality and Training Specialist
Played a key role as a Member of UAT team for TEMENOS T-24 Software and supervised tasks as per desired requirements of the Bank. Designed account opening process in centralized environment and delivered cash management services and training to the branch staff across branch network on SBP currency management strategy.
Formulate and revise audit reports of branches and offer excellent first rate support to the senior management in developing and reviewing operational policies and procedures for assets and liabilities products and eliminating audit objections. Coordinate with State bank of Pakistan to facilitate Operations Head on various developments, circulars, SBP currency management strategy, fair treatment of customers, and correspondences on opening and closure of Branches. Communicate management about the opening and closure of branches, banking booths, and service centers and direct insurance of cash at branch and vault management, remittances, online, and other banking services. Obtained clearing membership of Khushhali microfinance bank, administered and conducted training of the entire banking operations staff of the Bank in National Institute of Banking and Finance and help in executing turnaround time for bank services.
• BANKING POLICY & PROCEDURES: Proved instrumental in devising policies and procedures for assets/ liabilities products and services, while following and fulfilling State Bank of Pakistan requirements.
• SERVICE AND QUALITY MANAGEMENT: Planned service and quality internal service measures for branch banking operations to assure timely and error free services and contribute a great deal towards meeting SBP’s requirement for fair treatment of customers. Led service and quality feedback/ sessions from customers regarding services delivery of employees of branches, introduced and steered mystery shopping to improve quality of service delivery standards.
Manager Operations
• Gathered and analyzed client information to determine the best rate of return on investment and other deposit accounts. Resolved escalated customer's issues by communicating with internal business partners.
• Successfully streamlined and directed activities for various departments of the Flagship Branch of the bank, such as centralized clearing, retail department for deposits, SME department, corporate banking, credit department processing, loans and advances, consumer, collection, it, foreign trade, and HR department.
