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خلاصہ
As a Sales Officer at Gerry's Visa Officer with over 2.5 years of experience, I specialize in customer service and sales of Value Added Services (VAS). My role involves managing backend operations to ensure seamless end-of-day processes. My career in the customer service and sales industry has honed my ability to deliver exceptional service and drive sales growth.
Currently, I am pursuing my MBA in Sales and Marketing from Hamdard University, which has equipped me with advanced knowledge and skills to further enhance my professional capabilities. My academic journey complements my practical experience, providing a solid foundation in both strategic thinking and hands-on application.
Before joining Gerry's Visa Officer, I worked at Dawlance in a warehouse role, where I was responsible for receiving parts from the factory and dispatching them to various branches. This experience taught me the importance of logistics, inventory management, and efficient operations, which I carry into my current role.
Throughout my career, I have demonstrated a strong commitment to customer satisfaction, operational efficiency, and continuous improvement. I thrive in dynamic environments where I can leverage my skills to solve complex problems and contribute to the organization's success.
Let's connect and explore how we can collaborate to achieve our common goals.
تجربہ
Sales officer
As first interaction with customer, to ensure relevant country's required visa documents are matching with mission's checklist & inform customer about missing documents
To strictly follow application submission process as per VAF (Visa application form) and training guide
To ensure business surpasses its turnover
To ensure completion of 100% trainings for own self and the team.
To sequence, arrange and complete documents as per required mission checklist
To upsell VAS (Value Added Services)
To carefully check correct barcodes are pasted on passport and flyers
To inform visa fee, service charges and VAS charges to the applicant to be paid in PKR/ any other currency in cash
To ensure sequence of different services (e-g form filling, ODMV, bio-metrics) is guided to the customer
To timely handover SO (Submission Officer) tally reports to QC (quality check) team in the backend operations
Staff working in vignette room to paste the incoming shipment the same day upon receiving and ensuring the service levels are met.
To ensure zero safety incidents
To ensure timely submissions of applications per application (TAT)
To ensure complete data accuracy without any errors
Ensure maximum customer satisfaction
To ensure operations are run as per compliance
Bio-Metrics Executive Responsibilities:
To quickly learn, adapt and display best possible professional customer services by responding and greeting customers.
To check and verify the applicant with Passport to detect any imposter.
To check and verify fee has been deposited at the cash counter and cashier stamp on ICR (Income cum Receipt) slip.
To put “Biometrics Done” stamp on ICR and handover one copy to the applicant.
Quality Check and Back-end Executive Responsibilities:
Ensure live backend operations for all Missions doing the live QC, Data Entry, data entry QC, scanning, uploading and CD burning.
Ensure applications are picked up from all Bio booths on hourly basis.
Open the applications and first check the Missions checklists. Ensure those documents marked as Ticked are physically attached with application and those marked crossed are physically not present.
Ensure to check and verify documents arrangement as per Missions requirements.
Ensure to follow each Missions backend procedure.
Ensure to check and verify complete and proper documents scanning as per missions requirements.
Extend working hours.
Indicative KRA's/Budgetary and Revenue Responsibilities
Productivity - Targets met as prescribed in Team KPI
Customer satisfaction (Applicants) - Complaints - Targets met as prescribed in Team KPI.
Adherence to TAT - Targets met as prescribed in Team KPI.
Completion of WB Projects Completion
Attending training programs. Ensure all trainings scheduled by HR are attended
Error Monitoring — To reduce be number of errors on a daily basis, maintains Error
Log, as applicable.
Updates Productivity & VAS Conversion Grid — to track performance on a daily basis.
Targets met as prescribed in Team KPI.
Ensures adequate Surveys are completed, Target achieved, as per Team KPI
