• Conducting time and motion mapping research study to identify gaps in current organizational structure
• Establishing supply and apply services and platforms
• Establishing ecommerce platforms for online purchase of products and services etc.
• Evaluating and establishing customer support systems i.e. web chat, call center, mobile app etc.
• Identifying skill gaps in current available resources and designing training needs
• Ensure the highest level of Customer satisfaction
• Develops and implements business process initiatives to optimize departmental operations in accordance with overall business objectives
• Analyse current operations and make recommendations on ways to improve
• Reduce gaps in people, process, technology and time management
• Supporting marketing department in designing and implementing marketing campaigns

· Creating brand strategy through entertainment, sports & partnerships and maximizing value for brands through integrating an overall amplification plan across digital, traditional media and BTL activities
· Responsible for developing marketing strategies and fresh innovative ideas to inspire and engage respective brands audience and achieve their marketing objectives
· Identifying creative and innovative platforms to meet client’s business goals
· Contribute to the department’s strategic planning and business development activities
· Internal & external team management
· Liaison and maintaining close relationship with key stake holders

• Responsible for negotiating and purchasing media
• In charge of monitoring the performance of all media projects and buying assignments
• Planning, negotiating, buying, tracking, and optimizing media campaigns
• Serving as a liaison to partners and ad networks
• Establishing solid relationships with brands and media vendors
• Developing media strategies and tactics
• Researching media opportunities and presenting recommendations and analysis to internal and external teams
• Maintain & achieve KPI’s and maximize ROI

• Coordinating with clients
• Prepare competitive data overview, analysis and presentation
• Prepare on-going / post campaign reporting
• Prepare assessment of media and event opportunities
• Prepare presentations to pitch new clients
• Prepare presentations on monthly media review
• Prepare industrial review presentations
• Calculating GRP’s and Channel ratings
• Maintaining monthly deviation sheet
• Placement analysis report

• Coordinating with clients.
• Proposal writing.
• Screener/Questionnaire and other research related stimuli development.
• Field execution.
• Data analysis.
• Report writing.