خلاصہ

To secure a challenging position where I could get ample opportunities to utilize my talent and professional skills for the growth of the organization and also for the steady development and advancement of my career.

تجربہ

کمپنی کا لوگو
Operations Manager - Customer Services
Essentia Technologies Ltd.
اکتوبر ۲۰۲۰ - موجودہ | Islamabad, Pakistan


Develop strong customer relationships to resolve queries of the customers and Clients through e-mail and phone support within the assigned TAT.
Building and maintaining relationships with clients and key personnel within customer companies
Updating the CRM and ensuring account managers are aware of changes within clients
Manage and take ownership of the resolution process for all customer-related issues
Advise user on appropriate action
Drive the help desk team and instill a customer service culture that over-delivers.
Act as a technical escalation point for team members.
Approve inter-team escalations and oversee the incident to completion.
Develop inter and intra team processes that promote efficiency and communications excellence.
Identify and escalate situations requiring urgent attention.
Prepare activity reports.
Stay current with system information, changes, and updates.

کمپنی کا لوگو
Research Analyst (Q.A)
Datatek Industries LTD
جون ۲۰۱۷ - مئی ۲۰۲۰ | Karachi, Pakistan

Worked as research analyst on e-commerce in a multi-national company and also performing assurance for Q.A.

کمپنی کا لوگو
Customer Service Executive
K-Electric Limited
اپریل ۲۰۱۵ - مئی ۲۰۱۷ | Karachi, Pakistan

کمپنی کا لوگو
Database Marketing Manager
Fast Solutions
جنوری ۲۰۱۱ - اپریل ۲۰۱۲ | Karachi, Pakistan

تعلیم

IELTS - British Council
سرٹیفیکیشن, IELTS‎
International English Learning
مکمل
2021
COMSATS Institute of Information Technology
بیچلرز, بیچلرز ان سائنس, Bachelors in Science‎
Accounting, Economics, Statistics, C++
2014
Govt. S.E college
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کمپیوٹر سائنس, Intermediate in Computer Science‎
Computer Science
فی صد 70%
2010
BISE
میٹرک / او لیول, سائنس, Matric In Computer Science‎
Computer Science
فی صد 60%
2008

پیشہ ورانہ مہارتیں

متوسط Business Development
ماہر Staff Management
ماہر Active Listening
ماہر Air Ticketing Knowledge
ماہر Analytical Skills
متوسط Applications Processing
ماہر Aseptic Technique Knowledge
متوسط  Talent Acquisition
متوسط B2B Manager
ماہر BPO Operations
متوسط Branch Support.
ماہر Branding Research
ماہر Building Security Management
متوسط Business Development Process
ماہر Business Development Strategies
ماہر Business Writing
ابتدائی Cash Collection
متوسط Cash Registration
ماہر Client Support
ماہر Client Dealing
ماہر Client Followup
ماہر Client Handling
ماہر Client Management
ماہر Client Relations Management
ماہر Client Relationship Management
ماہر Client Relationships
ماہر Client Surveys
ماہر Committed to Customer Services
ماہر Communication and Presentation Skills
ماہر Communication Skills
ماہر Complaint Management
ماہر Compliance
متوسط Compliance Assurance
ماہر Composition Knowledge
ماہر Computer Proficient
ماہر Configuring Software
ماہر Convening Skills
ماہر Cooordination Skills
ابتدائی Cordic
ابتدائی Costumer Support
ماہر CRM
ابتدائی CRM Command
ماہر CRM Command
متوسط Cusotmer Support
ماہر Customer Analysis
ماہر Customer Care Representation
ماہر Customer Handling Skills
ماہر Customer Relationship
ماہر Customer Relationship Management
ماہر Customer Satisfaction Management

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی

Faizan آپکے جاننے والے

Syed Ubaid Ahmed
B.P Industries (Pvt) Ltd